Technical Delivery Manager
4 weeks ago
Job Title: Technical Delivery Manager
About the Role:
As a Technical Delivery Manager at Flight Centre Travel Group, you will be responsible for overseeing the end-to-end delivery of complex technical requests. This involves coordinating cross-functional teams, managing resources, and ensuring that technical solutions meet the required standards and specifications within Enterprise Technology Services (ETS), our global technology team.
Key Responsibilities:
- Triage and prioritise incidents and requests with our external service providers to ensure they meet defined goals, timelines, and budgets
- Ensure clear communication and collaboration between ETS and our service providers, facilitating regular status updates and resolving any issues that arise
- Provide technical guidance and support to the team, helping to resolve complex technical challenges
- Ensure the regular patching, upgrades, and maintenance of product platforms are being carried out to ensure that the service is fit for use
- Review incident and requests and provide feedback to L1 and L2 teams to ensure ticket quality standards are met and service providers have adequate information to resolve tickets
- Analyse internal processes and create strategies for service delivery optimisation
- Escalate and manage issues and risks
Requirements:
- 3 years' experience in a similar role
- Relevant Technical Degree
- Travel industry experience
- ITIL and Agile management experience
- Vendor management experience
About Us:
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
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