Technical Delivery Manager

4 weeks ago

Brisbane, Queensland, Australia NCS Australia Full time
About the Role

We are seeking a highly skilled Technical Delivery Manager to join our team at NCS Australia. As a Technical Delivery Manager, you will be responsible for the delivery, performance, maintenance, and growth of our customers' technical solutions.

This is a hybrid role that combines hands-on technical engineering with consultancy and service governance. You will work closely with account management, solutions, delivery, and capability teams to deliver managed services to our customers.

The successful candidate will have a deep understanding of GCP services and their capabilities, including Compute Engine, Kubernetes, Cloud Storage, Cloud SQL, Cloud Networking, Cloud Monitoring, and Cloud Logging.

You will be responsible for delivering managed services within contractual commitments, operational frameworks, and commercial models. You will also work closely with account and delivery teams to create aligned roadmaps for ongoing evolution of managed services and customer solutions.

The ideal candidate will have previous experience as a Technical Delivery Manager, a deep understanding of GCP architecture, and experience with DevOps practices and CI/CD pipelines.

You will be based in Brisbane and will be required to work on the client site once or twice a week.

Key Responsibilities:

  • Deliver managed services within contractual commitments, operational frameworks, and commercial models.
  • Work closely with account and delivery teams to create aligned roadmaps for ongoing evolution of managed services and customer solutions.
  • Manage workloads and outcomes to agreed project plans, budgets, and deadlines.
  • Actively communicate and liaise with key stakeholders (internal and external) by way of regular meetings, management reports, etc., to ensure alignment to strategy and business drivers both to customers and NCS' requirements.
  • Undertake bi-annual health checks of customer solutions and service delivery, presenting findings and recommendations internally and in customer meetings.
  • Ensure appropriate governance is in place for customer solutions for baseline activities, including customer-specific procedures, and monthly contracted management and maintenance activities.
  • Provide timely and relevant reporting of performance and other issues to customers and internal management.
  • Work closely with Managed Service teams to convert customer objectives and requirements into solutions and managed services for the customer.
  • Manage high-impact incidents through to resolution, ensuring high levels of interaction with the customer to ensure communication is clear and at the appropriate level, ensuring customer satisfaction.
  • Manage internal and external resolver groups to ensure compliance and optimum delivery of technical outcomes against contracted deliverables.
  • Identify business opportunities (sales, optimization, and cost reductions) in the customer's environment and work closely with the Markets team to design and execute solutions that add value to the customer's business.
  • Use Incident and Problem Management techniques to drive technical resolver groups in the resolution, root cause analysis, corrective, and preventive actions to ensure performance levels are met and exceeded and customer expectations are managed.
  • Oversee ongoing change management to ensure the operational solution remains appropriate, suitable, and adequate according to the Agreement.
  • Provide E2E technical management, leadership, and direction to internal service and technical representatives on the development, operation, and maintenance of the customers' services infrastructure.
  • Support and add value to customer-driven technology outcomes.
  • Maintain architecture, design, and roadmaps of in-scope services and systems in alignment with tactical and strategic NCS and customer objectives.

Requirements:

  • Previous experience as a Technical Delivery Manager.
  • Deep understanding of GCP services and their capabilities.
  • Understanding of GCP architecture.
  • Experience with DevOps practices and CI/CD pipelines.
  • Experience with containerization technologies like Docker and Kubernetes.
  • Experience in Data Engineering, Data Security, and Data Architecture.
  • Previous consulting experience and dealing with clients directly.

Why Join Us:

NCS Australia is a company that values growth and development. Our comprehensive global learning and development program will equip you with the skills and knowledge needed to succeed. Plus, you'll be mentored by some of the industry's best, and have access to a worldwide network of career opportunities.

We take pride in our commitment to valuing and supporting our people and the communities we serve. Diversity, inclusivity, and being different are not just buzzwords for us - they are integral to our culture. We are dedicated to upholding Equal Employment Opportunity Principles and providing reasonable accommodations to all our applicants.

We are an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

We are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. To discuss adjustment requirements, please email recruitment@au.ncs-i.com.

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