Technical Delivery Manager

4 weeks ago

Brisbane, Queensland, Australia Integration Works Full time

At IntegrationWorks, we are seeking a highly skilled Technical Delivery Lead to ensure our clients receive exceptional services from engagements with our Integration Consultants. The successful candidate will own the project delivery processes, standards for delivery, and will liaise with key stakeholders internally, while building and maintaining valuable business relationships externally with the client. The quality of our work is our value proposition and aligns with IntegrationWorks' standards.

KEY RESPONSIBILITIES

  • Manage client relationships to ensure satisfaction and service delivery
  • Own the service delivery process, ensuring efficiency, cost-effectiveness, and quality
  • Monitor client engagements for customer satisfaction, eliminating bottlenecks, and providing issue resolution
  • Actively participate in sales activities, pre-sales activities, and delivery remediation activities
  • Manage vendor relationships and identify potential partners for IntegrationWorks
  • Draft Statements of Work and license transactions
  • Undertake tender and pre-tender activities

REQUIREMENTS

  • Strong orientation towards ensuring client satisfaction and service delivery
  • Reliable and able to produce high-quality work
  • Understanding of ITIL-based activities, operations, and performance management (ITIL foundation certification is desirable)
  • Working knowledge of Confluence/Jira or other similar knowledge management platforms
  • Experience with complex business solutions, networks, and data centre environments (on-prem & cloud)
  • Ability to generate strategic reporting from tactical and technical information
  • Prior experience in designing and documenting processes is highly desirable
  • Excellent verbal and written communication skills and able to engage across all levels in the business
  • Ability to effectively manage work processes and proactively manage situations to achieve desired outcomes
  • To work under pressure and think clearly in challenging situations in a logical manner
  • Demonstrated proficiency in preparing client/service documentation
  • Proficiency in Microsoft Word, Excel, and Outlook computer skills

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