Technical Delivery Platform Engineering Manager Role

2 weeks ago

Brisbane, Queensland, Australia NCS Australia Full time
About the Role

NCS Australia is seeking a skilled Technical Delivery Platform Engineering Manager to join our team. This role will focus on the delivery, performance, maintenance, and growth of customers' technical solutions. As a hybrid mix of hands-on technical engineering and implementation of customer innovation and enhancement work, consultancy, and service governance, this role requires strong technical skills and leadership abilities.

About the Team
NCS Australia is a leading provider of digital services, and our team is dedicated to delivering innovative solutions to our customers. We are committed to creating a collaborative and dynamic work environment that fosters growth and development.

Key Responsibilities
  • Identify business opportunities (sales, optimization, and cost reductions) in the customer's environment and work closely with the Markets team to design and execute solutions that add value to the customer's business.
  • Use Incident and Problem Management techniques to drive technical resolver groups in the resolution, root cause analysis, corrective, and preventive actions to ensure performance levels are met and exceeded and customer expectations are managed.
  • Oversee ongoing change management to ensure the operational solution remains appropriate, suitable, and adequate according to the Agreement.
  • Provide E2E technical management, leadership, and direction to internal service and technical representatives on the development, operation, and maintenance of the customers' services infrastructure.
  • Support and add value to customer-driven technology outcomes.
  • Maintain architecture, design, and roadmaps of in-scope services and systems in alignment with tactical and strategic NCS and customer objectives.
  • Manage vendor performance on technical issues; and answer complex technical questions and be and continue to be well-versed/proficient in the customer solution.

About You
We are looking for a highly motivated and experienced individual with a strong background in platform engineering and cloud engineering. The ideal candidate will have a deep understanding of GCP services and their capabilities, including Compute Engine, Kubernetes, Cloud Storage, Cloud SQL, Cloud Networking, Cloud Monitoring, Cloud Logging, and more. They will also have experience in Python or Terraform, DevOps practices, and CI/CD pipelines. Additionally, they will have experience with containerization technologies like Docker and Kubernetes, and previous consulting experience and dealing with clients directly.

What We Offer
NCS Australia offers a comprehensive global learning and development program, mentorship opportunities, and access to a worldwide network of career opportunities. We are committed to creating a positive and inclusive work environment that values diversity and promotes equal opportunities for all employees.

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