Technical Delivery Manager

1 day ago

Brisbane, Queensland, Australia Integration Works Full time

At IntegrationWorks, we are seeking a skilled Technical Delivery Lead to oversee the delivery of our client engagements. This role is responsible for ensuring that our clients receive excellent services, and that our Integration Consultants are equipped to meet their needs.

Key Responsibilities:

  • Manage client relationships and ensure that their needs are met
  • Own the service delivery process, ensuring efficiency, cost-effectiveness, and quality
  • Monitor client engagements for customer satisfaction, eliminating bottlenecks, and providing issue resolution
  • Actively participate in sales activities, pre-sales activities, and delivery remediation activities

Requirements:

  • Strong orientation towards ensuring client satisfaction and service delivery
  • Reliable and able to produce a high quality of work
  • Understanding of ITIL-based activities, operations, and performance management (ITIL foundation certification is desirable)
  • Working knowledge of Confluence/Jira or other similar knowledge management platforms
  • Experience with complex business solutions, networks, and data centre environments (on-prem & cloud)
  • Ability to generate strategic reporting from tactical and technical information
  • Prior experience in designing and documenting processes is highly desirable
  • Excellent verbal and written communication skills and are able to engage across all levels in the business
  • Ability to effectively manage work processes and proactively manage situations to achieve the desired outcomes
  • To work under pressure and think clearly in challenging situations in a logical manner
  • Demonstrated proficiency in preparing client/service documentation
  • Proficiency in Microsoft Word, Excel, and Outlook computer skills

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