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Senior Enterprise Account Manager for Strategic Growth

1 month ago

Sydney, New South Wales, Australia Atlassian Full time

Unlock the Full Potential of Your Team with Atlassian

As a Senior Enterprise Account Manager for Strategic Growth, you will play a critical role in helping our customers achieve their business goals through the effective use of Atlassian's software solutions. With over 300,000 customers worldwide, Atlassian is helping organizations like NASA, IBM, Hubspot, Samsung, and Coca-Cola unleash the power of every team.

We're looking for an experienced professional who can build strong relationships with our strategic customers and help them get the most out of our products. If you have a track record of managing complex SaaS product portfolios and establishing yourself as a trusted advisor with customer partners, we want to hear from you

About the Role:

  • Develop a deep understanding of our customers' business needs and objectives.
  • Work closely with cross-functional teams to deliver tailored solutions that meet our customers' evolving needs.
  • Maintain a high level of product knowledge and stay up-to-date on industry trends and best practices.
  • Collaborate with internal stakeholders to drive growth and revenue expansion.
  • Provide exceptional customer service and support to ensure seamless adoption and success.

Requirements:

  • 8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio.
  • Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
  • Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases.
  • Experience balancing a book of business in a customer-facing environment.
  • Problem-solving skills and a customer-centric mindset.
  • Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau.

What We Offer:

  • A competitive salary range of $120,000 - $180,000 per year, based on location and experience.
  • A comprehensive benefits package, including health coverage, paid volunteer days, wellness resources, and more.
  • The opportunity to work with a dynamic and innovative company that is changing the way teams work.