National Customer Service Liaison
1 day ago
We are seeking a highly organized and skilled Customer Service Coordinator to join our Residential Sales team at Beaumont Tiles.
As a key member of our team, you will serve as a point of contact for clients with queries about products, orders & deliveries and provide support for internal sales representatives.
About the Role- Liaise directly with Builders over phone, email, and face-to-face meetings
- Support the sales force with general administrative duties to help reach the team's objectives
- Keep accurate client and job records
- Data entry and database maintenance
- Relationship management with both customers and suppliers
- Maintain internal team relationships
- Order management – maintaining accurate delivery dates and stock allocations
- Liaise with internal divisions such as procurement, warehousing, and logistics teams to ensure projects run smoothly
- Problem solving any on-site issues that may arise and achieving timely resolutions
- Be a customer service superstar
- Have high-level organisational skills and the ability to manage multiple projects simultaneously
- Be proactive, enthusiastic, and able to work in a dynamic, collaborative team environment
- Be confident, professional, and have excellent interpersonal skills
- Have exceptional verbal and written communication skills
- Have strong problem-solving skills and a high level of initiative
- Be highly competent in Excel and other Microsoft suite products
- Previous experience in the building industry or with building products is highly sought after but not essential
- A competitive salary package with attractive remuneration including incentives
- An employee assistance program (EAP)
- Training and development opportunities
- A fun and collaborative work environment
- Employee discounts
- The opportunity to be part of a market leader and nationally recognised company
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