National Customer Service Liaison

1 day ago


Adelaide, South Australia Beaumont Tiles Full time
Customer Service Coordinator Opportunity

We are seeking a highly organized and skilled Customer Service Coordinator to join our Residential Sales team at Beaumont Tiles.

As a key member of our team, you will serve as a point of contact for clients with queries about products, orders & deliveries and provide support for internal sales representatives.

About the Role
  • Liaise directly with Builders over phone, email, and face-to-face meetings
  • Support the sales force with general administrative duties to help reach the team's objectives
  • Keep accurate client and job records
  • Data entry and database maintenance
  • Relationship management with both customers and suppliers
  • Maintain internal team relationships
  • Order management – maintaining accurate delivery dates and stock allocations
  • Liaise with internal divisions such as procurement, warehousing, and logistics teams to ensure projects run smoothly
  • Problem solving any on-site issues that may arise and achieving timely resolutions
Requirements
  • Be a customer service superstar
  • Have high-level organisational skills and the ability to manage multiple projects simultaneously
  • Be proactive, enthusiastic, and able to work in a dynamic, collaborative team environment
  • Be confident, professional, and have excellent interpersonal skills
  • Have exceptional verbal and written communication skills
  • Have strong problem-solving skills and a high level of initiative
  • Be highly competent in Excel and other Microsoft suite products
  • Previous experience in the building industry or with building products is highly sought after but not essential
What We Offer
  • A competitive salary package with attractive remuneration including incentives
  • An employee assistance program (EAP)
  • Training and development opportunities
  • A fun and collaborative work environment
  • Employee discounts
  • The opportunity to be part of a market leader and nationally recognised company


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