Customer Service Manager
1 day ago
Customer Service Manager
At National Pharmacies, we strive to create a healthier nation, one member at a time. As a membership-based organisation, we are a market leader in the dynamic and ever-expanding healthcare industry.
The team at National Pharmacies is committed to excellence through our values - Care, Communicate, Collaborate and Celebrate. We get to know our members and customers through extraordinary customer service. We build relationships to ensure we give the best advice to fulfil our purpose - Caring for People, Enabling Health and Inspiring Wellness.
We are seeking a Customer Service Manager to join our team on a 12-month maternity leave contract.
As a Customer Service Manager, you will be critical to enabling us to fulfil our purpose by:
- Providing exceptional customer service and consulting with our customers, to ensure they get the best advice for their health and beauty needs.
- Overseeing the successful daily operations of the OTC area of the pharmacy.
- Ensuring our stores are beautifully presented and well-stocked so our customers feel welcome and enjoy their experience in our stores.
- Inspiring and leading the OTC team to deliver outstanding and professional customer service for every member and customer, every time.
People who excel as National Pharmacies Customer Service Managers consistently demonstrate:
- Relevant retail and people management experience in Pharmacy.
- Motivation of self and ability to guide and lead others.
- A positive attitude and the ability to manage and multi-task in this busy role.
- Ability to work flexible hours.
As a member of our team, you will enjoy:
- Employee discounts across our entire range of health, beauty and optical products.
- Support to achieve nationally recognised qualifications in Community Pharmacy.
- Working for an organisation that supports the community and genuinely cares about its customers through sponsorships and investment in our business.
- Our annual Employee Awards night.
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