Technology Support Specialist

3 weeks ago


Melbourne, Victoria, Australia Technetics Full time

About the Job:

We are seeking an experienced Technology Support Specialist to join our team at Technetics Consulting. As a key member of our Service Desk, you will play a vital role in delivering exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide high-quality technical support to clients via phone, email, and ticketing system
  • Manage and resolve client incidents and requests in a timely manner, meeting required SLAs
  • Adhere to Incident, Problem, and Change Management processes as per company customer standards (ITIL Framework)
  • Maintain accurate records of client interactions and technical issues

Requirements:

  • Local IT experience in multi-server, multi-site, multi-domain environments
  • Windows server and workstation administration skills
  • Experience with hardware troubleshooting and upgrades
  • Microsoft 365 administration and troubleshooting skills
  • Experience with Backup technologies (on premise and cloud)
  • Experience with Virtualisation Technologies (VMware and/or Hyper V)
  • Intermediate Networking skills – routing / switching / wireless
  • Experience with Infrastructure monitoring and alert management
  • Excellent client service skills and communication skills
  • MSP experience and/or experience with supporting schools is highly advantageous
  • Car/License required for onsite field work
  • Flexibility to work in office and at client premises is essential
  • Australian Citizenship or Permanent Residency
  • Ability to obtain a Working with Children Check

Benefits:

  • Attractive salary package
  • Exposure to the latest technologies
  • Hybrid working environment with flexibility
  • Professional and inclusive company culture
  • Friendly and open-door management team
  • Sponsored training and career development opportunities
  • Regular company events and recognition programs

Why Choose Technetics?

We are an equal opportunity employer and encourage individuals from diverse backgrounds to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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