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Healthcare Technology Support Specialist

1 month ago

Melbourne, Victoria, Australia Telstra Health Full time
Job Description

We are seeking an experienced Healthcare Technology Support Specialist to join our team at Telstra Health.

About the Role:

  • This is a fantastic opportunity to work with a leading provider of care, clinical and medication management software and IT solutions in Australia's fastest-growing industry.
  • You will be responsible for providing technical support to clients, including phone, email and remote support, logging calls, and managing incidents and requests in our call management system.
  • As a Healthcare Technology Support Specialist, you will troubleshoot Level 1 Support issues, engage in regular meetings with clients, and produce documentation for client instruction.

Requirements:

  • Tertiary qualification in IT or related field
  • Experience in a customer service environment, preferably in a call centre or helpdesk setting
  • Excellent communication and interpersonal skills
  • Pragmatic and detail-oriented with ability to prioritize actions quickly
  • Experience with case management systems
  • Knowledge of technology development environments

Benefits:

  • A competitive salary range of $70,000 - $90,000 per annum, depending on experience
  • The opportunity to work with a dynamic team and contribute to the growth of the company
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off
  • Professional development opportunities and career advancement possibilities

Why Work at Telstra Health?

  • We believe in flexibility and work-life harmony, and we celebrate individual differences
  • We foster an entrepreneurial spirit and encourage innovation and creativity
  • We hold onto good talent and support our people in their career paths