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High-Quality Technology Support Specialist

1 month ago

Melbourne, Victoria, Australia Flip Full time

We are a dynamic and innovative logistics company, FLIP, seeking an experienced Application Support Specialist to join our team. This role is based in Melbourne CBD, with the opportunity to work remotely.

Job Description:

The successful candidate will provide high-quality application support, empower users through training and coaching, and improve internal processes. The ideal candidate will have prior experience in application support, lean IT processes, and scripting languages such as VBA and SQL. They will also be familiar with integration services and technologies like SOAP/RESTful APIs and EDI.

Key Responsibilities:

  • Motivate customer excellence and maintain a high level of service
  • Help transform existing implementations and service engagements to lean processes
  • Work with customers and internal business teams to continuously improve technology and customer experience

Benefits:

This role offers flexible work arrangements, $1,000 per annum for professional development, and opportunities for growth and advancement. We are committed to creating a positive and inclusive work environment where employees feel valued and empowered to succeed.

Salary: AU$90,000 - AU$110,000 per annum, depending on experience.