Revenue Protection and Compliance Lead

3 weeks ago


Oakleigh East, Victoria, Australia 13cabs Full time
About the Role

Reporting to the Chief Operating Officer, this position will oversee the development and execution of risk strategies for fraud mitigation, detection, and response. The role will lead a team of four in implementing effective fraud prevention protocols.

Key Responsibilities
  • Establish cross-functional business processes and service level agreements with internal and external stakeholders.
  • Monitor and refine internal fraud prevention protocols to minimize payments-related risks and revenue loss.
  • Conduct in-depth investigations into user activity through data analysis, applying learnings to enhance processes.
  • Collaborate with third-party organizations regarding fraud investigations.
  • Identify and implement risk strategies to mitigate compliance and fraud risks while ensuring seamless client experiences.
  • Maintain knowledge of the payments fraud environment.
About You

To excel in this role, you should have:

  • Demonstrated strong leadership and people management experience.
  • 5-10 years' experience in managing Risk, Trust, and Safety teams or other relevant investigation roles.
  • Business process re-engineering and project management skills.
  • Excellent communication and stakeholder management abilities.
  • Strong customer focus and passion for delivering exceptional service.
  • A proactive mindset with a drive for continuous improvement.
Why 13cabs?
  • Join a leading ASX-listed company at the forefront of the personal transport industry.
  • Contribute to cutting-edge technology solutions used by taxis globally.
  • Work in a dynamic and collaborative environment.
  • Lead the mitigation, detection, and response to fraud.
  • Drive innovation and contribute to the growth and success of the organization.
  • Competitive compensation package and benefits.

As a driven professional with a passion for risk mitigation, you are invited to apply for this exciting opportunity.



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