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Financial Risk Operations Manager

1 month ago

Oakleigh East, Victoria, Australia 13cabs Full time
About the Role

This position reports to the Chief Operating Officer and supports the A2B Corporate Transport, Payments and Product Owner management teams. The successful candidate will be accountable for developing and executing risk strategies to mitigate fraud, product abuse, and chargeback activities.

Key Responsibilities
  • Develop cross-functional business processes and service level agreements with internal and external stakeholders.
  • Maintain high effectiveness in payments related risks, fraud, product abuse, and revenue loss mitigation through monitoring of internal fraud prevention protocols.
  • Conduct investigations using analysis of various data sources (customer support tickets, trip activity, network/operator analysis) to enhance process efficiency.
  • Collaborate with third parties regarding fraud investigations.
  • Identify and implement corrective actions to mitigate drivers of compliance and fraud risks while maintaining a seamless client experience.
  • Stay updated on the payments fraud environment in which A2B payments products operate.
About You:

To excel in this role, you should possess:

  • Demonstrated strong leadership and people management experience.
  • 5-10 years' experience in managing Risk, Trust and Safety, Fraud, and/or advanced Customer Support teams handling incident investigations or relevant roles.
  • Business Process Re-engineering experience/Project Management abilities.
  • Excellent communication and stakeholder management skills.
  • Strong customer focus and passion for delivering exceptional service.
  • Proactive mindset with a drive for continuous improvement.
Why Work at A2B?

A2B offers:

  • A dynamic and collaborative work environment.
  • The opportunity to lead and manage the mitigation, detection, and response to fraud.
  • Competitive compensation package and benefits.

A leading ASX-listed company, A2B is at the forefront of the personal transport industry, utilizing cutting-edge technology solutions used globally.