Financial Risk Operations Manager

5 hours ago


Oakleigh East, Victoria, Australia 13cabs Full time
About the Role

This position reports to the Chief Operating Officer and supports the A2B Corporate Transport, Payments and Product Owner management teams. The successful candidate will be accountable for developing and executing risk strategies to mitigate fraud, product abuse, and chargeback activities.

Key Responsibilities
  • Develop cross-functional business processes and service level agreements with internal and external stakeholders.
  • Maintain high effectiveness in payments related risks, fraud, product abuse, and revenue loss mitigation through monitoring of internal fraud prevention protocols.
  • Conduct investigations using analysis of various data sources (customer support tickets, trip activity, network/operator analysis) to enhance process efficiency.
  • Collaborate with third parties regarding fraud investigations.
  • Identify and implement corrective actions to mitigate drivers of compliance and fraud risks while maintaining a seamless client experience.
  • Stay updated on the payments fraud environment in which A2B payments products operate.
About You:

To excel in this role, you should possess:

  • Demonstrated strong leadership and people management experience.
  • 5-10 years' experience in managing Risk, Trust and Safety, Fraud, and/or advanced Customer Support teams handling incident investigations or relevant roles.
  • Business Process Re-engineering experience/Project Management abilities.
  • Excellent communication and stakeholder management skills.
  • Strong customer focus and passion for delivering exceptional service.
  • Proactive mindset with a drive for continuous improvement.
Why Work at A2B?

A2B offers:

  • A dynamic and collaborative work environment.
  • The opportunity to lead and manage the mitigation, detection, and response to fraud.
  • Competitive compensation package and benefits.

A leading ASX-listed company, A2B is at the forefront of the personal transport industry, utilizing cutting-edge technology solutions used globally.



  • Oakleigh East, Victoria, Australia 13cabs Full time

    About the Role:This role will be accountable for developing and executing risk strategies for the mitigation, detection and response to fraud, product abuse and chargeback activities. Reporting to the Chief Operating Officer and supporting A2B Corporate Transport, Payments and Product Owner management teams, this role will lead a team of four.Key...


  • Oakleigh East, Victoria, Australia 13cabs Full time

    About the Role:This position reports to the Chief Operating Officer and supports the A2B Corporate Transport, Payments and Product Owner management teams. The successful candidate will be accountable for developing and executing risk strategies for the mitigation, detection and response to fraud, product abuse and chargeback activities. This role will lead a...


  • Oakleigh East, Victoria, Australia 13cabs Full time

    About the RoleAs a key member of the A2B Corporate Transport team, the successful candidate will be responsible for developing and executing risk strategies to mitigate fraud, product abuse, and chargeback activities. This role will oversee a team of four and report to the Chief Operating Officer.Key ResponsibilitiesDevelop cross-functional business...


  • Oakleigh East, Victoria, Australia 13cabs Full time

    About the RoleThis position reports to the Chief Operating Officer and supports the A2B Corporate Transport, Payments and Product Owner management teams. The successful candidate will be accountable for developing and executing risk strategies for the mitigation, detection and response to fraud, product abuse and chargeback activities. This role will lead a...


  • Oakleigh East, Victoria, Australia 13cabs Full time

    About the RoleAs a key member of the 13cabs leadership team, reporting to the Chief Operating Officer, you will play a critical role in developing and executing risk strategies to mitigate fraud, product abuse, and chargeback activities. This senior leadership position will oversee a team of four professionals.Key Responsibilities:Develop cross-functional...


  • Oakleigh East, Victoria, Australia 13cabs Full time

    About 13cabs13cabs is a leading organisation in the industry, and we are seeking a skilled Financial Operations Specialist to join our team.


  • Oakleigh East, Victoria, Australia 13cabs Full time

    About 13cabsWe are a leading taxi service provider in the region, committed to delivering exceptional customer experiences and supporting our team members in their career growth.As a Financial Operations Coordinator, you will play a vital role in supporting both local office administration and the National Credit and Collections team.


  • Oakleigh East, Victoria, Australia 13cabs Full time

    About the Role:As a key member of the A2B Corporate Transport management team, the Revenue Protection Manager will play a critical role in developing and executing risk strategies to mitigate fraud, product abuse, and chargeback activities. This role will lead a team of four and report to the Chief Operating Officer.Key Responsibilities Develop and implement...


  • East Melbourne, Victoria, Australia Gallagher Full time

    About UsGallagher is a global leader in Insurance broking, risk management and consulting, with over 53,000 employees worldwide in more than 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way.We are proud to have...


  • Oakleigh East, Victoria, Australia 13cabs Full time

    About the RoleAs a key member of our leadership team, you will be responsible for developing and implementing risk strategies to mitigate fraud, product abuse, and chargebacks. This role will lead a team of four professionals.Key Responsibilities:Define and develop business processes and service level agreements to ensure seamless communication with internal...


  • Oakleigh East, Victoria, Australia 13cabs Full time

    About 13cabs: A leading ASX-listed company at the forefront of the personal transport industry.We offer a competitive compensation package and benefits, including a salary range of $120,000 - $180,000 per annum. Job Description:This role will be accountable for developing and executing risk strategies for the mitigation, detection and response to fraud,...


  • East Melbourne, Victoria, Australia Gallagher Full time

    Company OverviewGallagher is a global leader in Insurance broking, risk management and consulting, with over 53,000 employees worldwide. Our global reach and local presence enable us to provide unparalleled service to our clients.We pride ourselves on being a socially responsible and an ethical organisation, reflected in our Shared Values, The Gallagher Way....


  • Oakleigh East, Victoria, Australia Coles Full time

    Career Opportunities at ColesAbout the RoleWe are seeking a skilled and motivated Retail Operations Manager to join our team. As a key member of our leadership team, you will be responsible for the overall operation of the store during evening and night trade.As a Retail Operations Manager, you will have full accountability for maintaining a store that is...


  • Oakleigh East, Victoria, Australia 13cabs Full time

    About your roleAs an Insurance Operations Manager at 13cabs, you will be responsible for driving revenue and generating returns through effective Cabsure Insurance sales and administration. Your role will involve managing Insurance related matters with Operators and external customers, ensuring high customer engagement and satisfaction. You will also be...


  • Hawthorn East, Victoria, Australia Coles Full time

    About the RoleAt Coles Group, we're committed to delivering our vision, strategy, and values through effective risk management and governance. We're seeking an experienced Risk Management Governance Manager to join our Group Risk team.About the TeamOur Group Risk team is responsible for setting the policy and standards for risk management at Coles. As a key...


  • East Melbourne, Victoria, Australia Visy Full time

    Job Summary:As the Plant Manager for the Beverage Can Division at Visy, you will oversee all aspects of plant operations, including production, safety, quality, and financial performance. Leading a team of managers and operators, you'll ensure production schedules are met, foster a culture of continuous improvement, and champion operational excellence.Key...


  • East Melbourne, Victoria, Australia Gallagher Full time

    About the RoleGallagher is a global leader in insurance, risk management, and consulting services, with a growing team of over 52,000 professionals worldwide. As a Financial Planning and Analysis (FP&A) Manager, you will play a critical role in driving financial performance and supporting strategic decision-making for our Australian Broking Finance team. We...


  • East Melbourne, Victoria, Australia Visy Full time

    About the Role:As the Plant Manager for the Beverage Can Division at Visy, you will oversee all aspects of plant operations, including production, safety, quality, and financial performance. Leading a team of managers and operators, you'll ensure production schedules are met, foster a culture of continuous improvement, and champion operational excellence.Key...


  • Oakleigh East, Victoria, Australia AccountAbility Full time

    We are seeking a highly adaptable and organised professional to join our team as a Business Operations Coordinator on an 8-week contract basis. The ideal candidate will have a background in accounts, administration or audit, with exceptional attention to detail and the ability to pick up anomalies.This role involves working with large amounts of master data,...


  • Oakleigh East, Victoria, Australia 13cabs Full time

    About your roleYour position entails the strategic oversight of Cabsure Insurance sales (CTP, General insurance and other products) and its administration to support fleet growth, revenue generation, and returns. You will also be responsible for managing Insurance-related matters with Operators and external customers.Main Responsibilities:Ensure high...