IT Technical Support Specialist

1 week ago


Brisbane, Queensland, Australia Hastings Deering (Australia) Ltd Full time
## IT Support Analyst Description

### Overview

We are seeking an IT Support Analyst to join our team at Hastings Deering (Australia) Ltd. In this role, you will provide quality IT desktop support services to our users, ensuring smooth operations and resolving technical issues efficiently.

### Key Responsibilities

* Provide onsite and remote technical support for hardware, software, and network issues
* Diagnose and resolve technical issues efficiently, escalating to higher-level support when necessary
* Maintain and support desktop, laptop, printers, and mobile devices
* Manage and resolve helpdesk tickets in a timely manner
* Assist with the installation, configuration, and ongoing usability of system hardware and software
* Provide remote and on-site technical assistance and training to end-users
* Document processes, issues, and solutions clearly and accurately

### Benefits

* Opportunities for training, mentorship, and career development
* Competitive remuneration package and annual salary reviews
* Access to growth opportunities at a regional, national, and international level
* Dedicated programs and utilities to support your physical, mental, and financial health

### Requirements

* Degree or certification in Information Technology, Computer Science, or a related field
* Minimum 2 years of experience in IT support or a related role
* End-user hardware experience, including laptops, desktops, mobile devices, and printers
* Experience with Active Directory, Office 365, Intune, and Autopilot
* Excellent communication and interpersonal skills
* Strong analytical and problem-solving abilities
* Ability to manage multiple tasks and projects simultaneously
* Australian working rights and a valid driver's license

### How to Apply

To apply, please submit your application through our website.

Contact: Victoria Faure-Evrard | Senior Talent Acquisition Partner | victoria.faureevrard@hastingsdeering.com.au

### About Hastings Deering

Hastings Deering (Australia) Ltd is a partner of choice for some of the world's best brands in the Industrial and Motors sectors. We continue to grow, delivering sustainable value to our stakeholders through operational excellence, high-performance standards, and good corporate governance.

### What We Offer

* A supportive, diverse, and inclusive team
* Opportunities for training, mentorship, and career development
* Competitive remuneration package and annual salary reviews
* Access to growth opportunities at a regional, national, and international level
* Dedicated programs and utilities to support your physical, mental, and financial health

### What We Are Looking For

* A highly motivated and experienced IT Support Analyst
* Strong analytical and problem-solving abilities
* Excellent communication and interpersonal skills
* Ability to manage multiple tasks and projects simultaneously
* Australian working rights and a valid driver's license

### Contact Us

To apply, please submit your application through our website.

Contact: Victoria Faure-Evrard | Senior Talent Acquisition Partner | victoria.faureevrard@hastingsdeering.com.au

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