IT Infrastructure Support Specialist
7 days ago
We are seeking a skilled IT Infrastructure Support Specialist to join our team at Zone IT Solutions.
**Job Summary**
As an IT Infrastructure Support Specialist, you will be responsible for ensuring the optimal performance of client sites by installing, maintaining, and repairing equipment and systems.
**Key Responsibilities:**
- Provide technical support for desktops, laptops, monitors, printers, Skype/MS Teams telephony, and peripherals.
- Support Wintel, Networking, Storage, Audio Visual Systems, and Video Conferencing facilities.
- Coordinate activities with other suppliers to resolve incidents or service requests.
- Assist with computer room shutdowns and maintenance activities.
- Configure and set up network-attached printers and Multi-Function Devices (MFDs).
- Perform scheduled site activities, including environmental checks, asset audits, and hardware troubleshooting.
- Deliver 1st and 2nd level desktop and application support, including hardware swap outs and software diagnostics.
**Requirements:
- Experience in desktop/laptop hardware and software support.
- Proficiency in networking, storage, video conferencing systems, and other IT infrastructure.
- Strong problem-solving skills and ability to perform hardware swap outs using available site stock.
- Valid driver's license and ability to drive manual transmission vehicles.
- Flexibility to work on weekends or public holidays for high-priority tasks.
- Commitment to safety and compliance with all customer site requirements.
**Benefits of Working with Us:
At Zone IT Solutions, we offer flexible, efficient, and collaborative solutions to organizations requiring IT expertise. Our agile, agnostic, and flexible approach will help you source the IT expertise you need.
We welcome applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities.
Estimated Salary: $90,000 - $120,000 per annum, depending on experience and qualifications.
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