Technical Support Specialist

4 hours ago


Brisbane, Queensland, Australia Fujitsu Full time

As a Technical Support Specialist at Fujitsu, you will play a vital role in providing exceptional technical support to our customers.

About the Role

You will be responsible for troubleshooting and resolving technical issues related to desktop infrastructure, hardware, software, networks, servers, and printers. This will involve responding to customer inquiries, advising on preventative maintenance, and configuring devices to improve performance and customer satisfaction.

  • Support of desktop, infrastructure, and services across multiple technology streams including hardware, OS, software, networks, server, print etc.
  • Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs.
  • Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
  • Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
  • All customer interactions and activities are logged and maintained in the correct client ITSM tool.
  • Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements.
About You

To succeed in this role, you will need:

  • Experience troubleshooting and maintaining PCs in a Windows environment.
  • Experience with end user technology support, Windows family of Operating Systems, XP , (Windows 7 an advantage)
  • Strong customer focused approach in dealing with clients.
  • Proven experience with desktop management tools.
  • Proven experience in Desktop, Laptop, Smart devices, and printer troubleshooting.
  • Proven experience in troubleshooting software conflicts and performance issues.
  • Proven experience in use desktop diagnostic tools.
  • Basic knowledge of the ITIL framework.
  • Current or Reinstatable AGSVA Clearance
Why Fujitsu?

We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience, plus benefits including flexible work arrangements, volunteering leave, and access to professional development opportunities.

Fujitsu is committed to diversity, equity, and inclusion. We value inclusivity and strive to create a workplace where everyone feels welcome and valued.

We put people first and believe in the power of diversity to drive innovation. Our employees are our greatest asset, and we invest in their growth and well-being.



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