Technical Support Specialist
4 hours ago
As a Technical Support Specialist at Fujitsu, you will play a vital role in providing exceptional technical support to our customers.
About the RoleYou will be responsible for troubleshooting and resolving technical issues related to desktop infrastructure, hardware, software, networks, servers, and printers. This will involve responding to customer inquiries, advising on preventative maintenance, and configuring devices to improve performance and customer satisfaction.
- Support of desktop, infrastructure, and services across multiple technology streams including hardware, OS, software, networks, server, print etc.
- Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs.
- Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
- Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
- All customer interactions and activities are logged and maintained in the correct client ITSM tool.
- Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements.
To succeed in this role, you will need:
- Experience troubleshooting and maintaining PCs in a Windows environment.
- Experience with end user technology support, Windows family of Operating Systems, XP , (Windows 7 an advantage)
- Strong customer focused approach in dealing with clients.
- Proven experience with desktop management tools.
- Proven experience in Desktop, Laptop, Smart devices, and printer troubleshooting.
- Proven experience in troubleshooting software conflicts and performance issues.
- Proven experience in use desktop diagnostic tools.
- Basic knowledge of the ITIL framework.
- Current or Reinstatable AGSVA Clearance
We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience, plus benefits including flexible work arrangements, volunteering leave, and access to professional development opportunities.
Fujitsu is committed to diversity, equity, and inclusion. We value inclusivity and strive to create a workplace where everyone feels welcome and valued.
We put people first and believe in the power of diversity to drive innovation. Our employees are our greatest asset, and we invest in their growth and well-being.
-
Technical Support Specialist
4 weeks ago
Brisbane, Queensland, Australia Connect Personnel Full timeJob Title: Technical Support SpecialistAbout the Role: We are seeking a highly skilled Technical Support Specialist to join our team at Connect Personnel. As a key technical support contact, you will be responsible for supporting our clients across various infrastructure projects, including tunnelling, mining, and road construction. Your Key...
-
Technical Support Specialist
4 weeks ago
Brisbane, Queensland, Australia REDD Digital Services Pty Ltd Full timeAbout Us: We're a technology consultancy driven by innovation and a passion for delivering exceptional customer experiences. Our team of experts empowers organizations to stay agile, modern, and focused on their core business.We're looking for a talented Technical Support Specialist to join our team and help us unlock our clients' hidden potential.About the...
-
Technical Support Specialist
2 weeks ago
Brisbane, Queensland, Australia CBRE Full timeRole OverviewWe are seeking a motivated Technical Support Specialist to join our Digital & Technology team in Brisbane CBD.About the RoleTroubleshoot PC-related issues over the phone, onsite, and using administration tools.Manage incident tickets efficiently.Provide recommendations on hardware replacements, software updates, and new technical...
-
Technical Support Specialist
3 weeks ago
Brisbane, Queensland, Australia Fujitsu Full timeJob Title: Technical Support SpecialistFujitsu is a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.As a Technical Support Specialist, you will provide technical...
-
Technical Support Specialist
3 weeks ago
Brisbane, Queensland, Australia Dahua Technology Australia Pty Ltd Full timeRole Overview:As a Technical Support Specialist, you will play a vital role in providing technical assistance and guidance to our valued customers at Dahua Technology Australia Pty Ltd.Responsibilities:Provide technical support to customers via phone or other communication channels.Diagnose and troubleshoot technical issues related to Dahua video...
-
Technical Support Specialist
4 weeks ago
Brisbane, Queensland, Australia LINFOX ARMAGUARD PTY LTD Full timeLinfox Armaguard Group has a long history of excellence in secure currency supply chain and technology solutions. As a Technical Support Specialist, you will play a key role in planning, designing and implementing technology solutions that meet the needs of ITS projects and operational issues.Key areas of responsibility include:Third Level Technical Support:...
-
Technical Support Specialist
1 month ago
Brisbane, Queensland, Australia Stryker Australia Pty Ltd Full timeAs a Technical Support Specialist at Stryker Australia Pty Ltd, you will work directly with medical equipment and technologies to provide technical support, service, and manage customer requirements.This role is ideal for university students looking for a flexible work arrangement, working 2-3 days a week alongside their studies.We are seeking dedicated...
-
Technical Support Specialist
2 days ago
Brisbane, Queensland, Australia LIMELIGHT PEOPLE Full timeAbout LIMELIGHT PEOPLELIMELIGHT PEOPLE is a fast-growing Managed Service Provider (MSP) offering a range of cloud solutions to customers.Job SummaryWe are seeking an experienced Technical Support Specialist to join our team in Brisbane. The successful candidate will provide first-class pro-active and re-active support across our customers' infrastructure,...
-
Technical Support Specialist
1 month ago
Brisbane, Queensland, Australia Dahua Technology Australia Pty Ltd Full timeRole Overview:As a Technical Support Specialist, you will play a pivotal role in delivering exceptional technical assistance and guidance to our valued customers. You will be responsible for diagnosing and resolving complex technical issues related to our video surveillance products and solutions. Your expertise and problem-solving abilities will contribute...
-
Technical Support Specialist
2 days ago
Brisbane, Queensland, Australia People's Choice Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our Technology & Transformation Support team. This is a full-time, 12-month fixed-term contract position that requires a proactive and customer-focused individual who can provide timely and effective support to our business users.Key ResponsibilitiesHandle Technology Requests:...
-
Technical Support Specialist
1 month ago
Brisbane, Queensland, Australia LINFOX ARMAGUARD PTY LTD Full timeLinfox Armaguard Group is a leading secure currency supply chain and technology solutions enterprise, trusted by customers in banking, retail, hospitality, medical, and government. We offer unrivalled reach to every corner of Australia and New Zealand, built on a culture of safety and a commitment to robust security policies, procedures, and systems.As a...
-
Technical Support Specialist
1 month ago
Brisbane, Queensland, Australia LINFOX ARMAGUARD PTY LTD Full timeLinfox Armaguard Group is a leading secure currency supply chain and technology solutions enterprise, trusted by customers in banking, retail, hospitality, medical, and government. We offer unrivalled reach to every corner of Australia and New Zealand, built on a culture of safety and a commitment to robust security policies, procedures, and systems.Job...
-
Technical Support Specialist
2 weeks ago
Brisbane, Queensland, Australia CBRE Full timeAbout the RoleWe are seeking an experienced Technical Support Specialist to join our Digital & Technology team in Brisbane CBD. The successful candidate will provide technical support and solutions to internal users, including troubleshooting desktop computers, applications, networking problems, communication devices, and video conferencing.This is a...
-
Brisbane, Queensland, Australia Green Light Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team in Brisbane. The successful candidate will be responsible for providing technical support to end-users, including troubleshooting software, hardware, and network issues.Job DescriptionAs a Technical Support Specialist, you will assist with the installation,...
-
Senior Technical Support Specialist
4 weeks ago
Brisbane, Queensland, Australia Hansen Technologies Full timeAbout the RoleAn exciting opportunity for technical support professionals to join Hansen Technologies' next-generation utilities billing software division in Brisbane.This key role is part of an onsite team responsible for implementing and supporting billing, meter asset management, and meter data management solutions for Australia's largest electricity...
-
Technical IT Support Specialist
2 weeks ago
Brisbane, Queensland, Australia Laing O'Rourke Full timeAbout the RoleWe are seeking a skilled Technical IT Support Specialist to join our Corporate Information Technology team in Brisbane.Key Responsibilities:Provide quality customer service and troubleshooting for IT assets via email, telephone, and face-to-face interactions.Work with Service Desk software to resolve technical issues efficiently.About YouYou...
-
Senior Technical Support Specialist
2 weeks ago
Brisbane, Queensland, Australia Clicks IT Recruitment Full timeClicks IT Recruitment is currently partnering with a leading automotive client in Queensland to identify a highly skilled Support Specialist for a long-term opportunity.The Role:Location: Mackay, QLDEstimated Salary: $85,000 per annumThe Responsibilities:Deliver advanced incident management and troubleshooting services for service desk tickets, ensuring...
-
IT Professional
2 weeks ago
Brisbane, Queensland, Australia ATSICHS Brisbane Full timeAbout ATSICHS BrisbaneWe are a not-for-profit community owned health and human services organisation dedicated to delivering high-quality healthcare services to the Aboriginal and Torres Strait Islander community in greater Brisbane and Logan.Our organisation is committed to providing exceptional care and support to our clients, and we are seeking an...
-
Technical Support Specialist
1 week ago
Brisbane, Queensland, Australia Dahua Technology Australia Pty Ltd Full timeJob Overview:Dahua Technology Australia Pty Ltd is seeking an experienced Technical Support Specialist to join our team in Brisbane, Queensland.Key Responsibilities:Provide technical assistance and guidance to customers via phone, email, or other communication channelsDiagnose and troubleshoot technical issues related to Dahua video surveillance products,...
-
Technical Support Specialist
1 month ago
Brisbane, Queensland, Australia Product and Technology Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our Product and Technology team. In this role, you will be responsible for the maintenance and support of all Corporate Technology applications, ensuring smooth operations and prompt issue resolution.Key ResponsibilitiesMaintain application support processes and ensure all requests for...