Technical Support Specialist for IT Infrastructure

2 days ago


Brisbane, Queensland, Australia Zone IT Solutions Full time

We are seeking an experienced Technical Support Specialist to join our team at Zone IT Solutions in Australia.

Estimated Salary: AU$70,000 - AU$90,000 per annum

As a Field Service Engineer with our company, you will be responsible for ensuring the optimal performance and customer satisfaction of equipment and systems at client sites. This role requires strong problem-solving skills, proficiency in networking, storage, video conferencing systems, and other IT infrastructure.

Key Responsibilities:

  • Provide technical support for desktops, laptops, monitors, printers, Skype/MS Teams telephony, and peripherals.
  • Offer touch services to support Wintel, Networking, Storage, Audio Visual Systems, and Video Conferencing facilities.
  • Coordinate activities with other suppliers to resolve incidents or service requests.
  • Assist with computer room shutdowns and maintenance activities.
  • Support network-attached printers and Multi-Function Devices (MFDs), including configuration and setup.
  • Perform scheduled site activities, including environmental checks, asset audits, and hardware troubleshooting.
  • Deliver 1st and 2nd level desktop and application support, including hardware swap outs and software diagnostics.

About Us:

Zone IT Solutions is a leading recruitment company specializing in Digital, ERP, and larger IT Services. We offer flexible, efficient, and collaborative solutions to organizations requiring expert IT professionals. Our agile, agnostic, and flexible solutions help source the necessary IT expertise. With offices in Melbourne, Sydney, and India, we provide comprehensive coverage across the region.

Benefits:

At Zone IT Solutions, we prioritize equality and diversity in our recruitment process. We welcome applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and individuals with disabilities.



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