Technical Support Specialist
18 hours ago
We are seeking a skilled Technical Support Specialist to join our Technology & Transformation Support team. This is a full-time, 12-month fixed-term contract position that requires a proactive and customer-focused individual who can provide timely and effective support to our business users.
Key Responsibilities- Handle Technology Requests: Receive and diagnose business technology requests and issues, initiating appropriate troubleshooting and resolution processes.
- Provide Support: Offer assistance for problems related to desktop computers, laptops, peripherals, and mobile devices.
- Install and Configure: Set up and configure desktop hardware, software, and peripherals following standard procedures.
- Remote and On-Site Assistance: Deliver both remote and in-person support to address and resolve technology issues and needs.
- Evaluate Complex Issues: Escalate complex technical problems to higher-level support teams or specialists when necessary.
- Collaborate for Solutions: Work with internal departments and vendors to troubleshoot issues and expedite resolution.
- Maintain Records: Keep detailed records of user requests, issues, and resolutions.
- Document Procedures: Create and document standard procedures for remote issue resolution.
- Suggest Improvements: Recommend enhancements to technology support processes to prevent and reduce recurring issues.
Our ideal candidate will have experience with Microsoft OS Platform, Microsoft Intune, and Office 365, as well as familiarity with desktop remote management tools. Strong communication and problem-solving skills are essential, along with a collaborative approach and a commitment to providing excellent customer service.
Salary and BenefitsThe estimated salary for this position is $80,000 - $120,000 per year, depending on experience. We also offer a range of benefits, including paid parental leave, employee banking benefits, discounted insurances, work-from-anywhere philosophy, career development opportunities, and ongoing training and coaching.
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