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Help Desk Support Specialist

1 month ago

Brisbane, Queensland, Australia Clicks IT Recruitment Full time

Job Title: Help Desk Support Specialist - IT Operations

About the Role:

We are seeking a skilled Help Desk Support Specialist to join our IT operations team. This is a permanent role based in Mackay, Queensland.

About You:

  • You will have 5 years of experience in ICT operations and support within a Microsoft environment.
  • You possess strong communication skills, both verbal and written, with proficiency in phone and email interactions.
  • You can build trust and rapport with end-users and work autonomously and collaboratively within a team.
  • You hold qualifications in IT/Business or at least a Diploma in IT/Networking, and CompTIA A+ certification is desirable.

The Role:

As a Help Desk Support Specialist, you will be responsible for delivering advanced incident management, diagnosis, and troubleshooting for service desk tickets, ensuring quality and timely resolutions.

You will provide comprehensive support for desktop, networking, printing, and ancillary equipment, maintain a fit-for-purpose IT environment that aligns with and supports the company's objectives, and collaborate with technical specialists to transition systems and services into production.

Key Skills & Requirements:

  • Demonstrated experience in IT Service Desk and Desktop Support (hardware and software).
  • Strong technical skills across the Microsoft suite (Server/Desktop).
  • Ability to identify and recommend system enhancements and improvements based on site needs.
  • Contribute to long-term IT team planning and direction.

What We Offer:

We offer a competitive salary of $80,000 - $90,000 per annum, depending on experience, and opportunities for career growth and professional development.

Contact Information:

If you are a motivated and experienced Help Desk Support Specialist looking for a new challenge, please submit your resume by clicking the 'Apply Now' button.