Help Desk Support Specialist

4 days ago


Brisbane, Queensland, Australia Clicks IT Recruitment Full time

Job Title: Help Desk Support Specialist - IT Operations

About the Role:

We are seeking a skilled Help Desk Support Specialist to join our IT operations team. This is a permanent role based in Mackay, Queensland.

About You:

  • You will have 5 years of experience in ICT operations and support within a Microsoft environment.
  • You possess strong communication skills, both verbal and written, with proficiency in phone and email interactions.
  • You can build trust and rapport with end-users and work autonomously and collaboratively within a team.
  • You hold qualifications in IT/Business or at least a Diploma in IT/Networking, and CompTIA A+ certification is desirable.

The Role:

As a Help Desk Support Specialist, you will be responsible for delivering advanced incident management, diagnosis, and troubleshooting for service desk tickets, ensuring quality and timely resolutions.

You will provide comprehensive support for desktop, networking, printing, and ancillary equipment, maintain a fit-for-purpose IT environment that aligns with and supports the company's objectives, and collaborate with technical specialists to transition systems and services into production.

Key Skills & Requirements:

  • Demonstrated experience in IT Service Desk and Desktop Support (hardware and software).
  • Strong technical skills across the Microsoft suite (Server/Desktop).
  • Ability to identify and recommend system enhancements and improvements based on site needs.
  • Contribute to long-term IT team planning and direction.

What We Offer:

We offer a competitive salary of $80,000 - $90,000 per annum, depending on experience, and opportunities for career growth and professional development.

Contact Information:

If you are a motivated and experienced Help Desk Support Specialist looking for a new challenge, please submit your resume by clicking the 'Apply Now' button.



  • Brisbane, Queensland, Australia LIMELIGHT PEOPLE Full time

    Role OverviewLIMELIGHT PEOPLE is seeking an experienced Help Desk Support Specialist to join our team in Brisbane. As a Help Desk Support Specialist, you will be responsible for providing first-class proactive and reactive support to our customers across their infrastructure.Job DescriptionThe successful candidate will have solid Level 2 Support experience...

  • IT Support Specialist

    3 weeks ago


    Brisbane, Queensland, Australia Michael Hill Full time

    About the Role:This is a full-time position within our Technology Department, where you'll be part of a supportive and knowledgeable team. The primary purpose of the role is to provide second-tier service desk support and manage technical support.About the Opportunity:Provide excellent customer care to our staff.Be a point of contact for all Michael Hill...


  • Brisbane, Queensland, Australia HiTech Group Full time

    Exciting Opportunity in IT Desktop SupportA leading Federal Government department is seeking a skilled Help Desk Support Specialist to join their highly capable team.This role involves assisting the Regional Onsite Support team with IT desktop support services and/or IT project delivery. The successful candidate will be offered an initial 12-month contract...


  • Brisbane, Queensland, Australia Frontline Recruitment Full time

    We are seeking a skilled Help Desk IT Support Specialist to join our team at Frontline Recruitment. This exciting role involves assisting in managing the IT support ticketing system, specifically with ERP Microsoft Dynamic NAV.Responsibilities include resolving issues with registers, providing general helpdesk support, building hardware such as registers,...


  • Brisbane, Queensland, Australia TR3 Recruitment Full time

    Are you looking for a customer service career pathway with a large Australian bank? This role offers flexibility and the chance to build rapport quickly with customers. A strong team environment and professional development opportunities are also available.The job involves delivering exceptional customer experiences, helping them understand banking tools and...


  • Brisbane, Queensland, Australia St Vincent's Health Australia Full time

    About St Vincent's Health AustraliaWe are a leading healthcare provider in Australia, committed to delivering high-quality patient care.Salary PackageThe successful candidate will be offered a competitive salary package of AU$60,000 - AU$80,000 per annum, depending on experience.Job DescriptionWe are seeking an experienced and skilled Front Desk Support...


  • Brisbane, Queensland, Australia Talent International Full time

    Job Title: Service Desk Support SpecialistJob Summary: Talent International is seeking an experienced Service Desk Support Specialist to join our client, a not-for-profit company based in Brisbane. The successful candidate will be responsible for delivering exceptional IT customer support to internal users across Australia, both in person and remotely.Key...


  • Brisbane, Queensland, Australia X-ray And Imaging Full time

    We are seeking a skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be the first point of contact for our customers, providing technical support and assistance via phone, email, or chat.In this role, you will be responsible for troubleshooting and resolving technical issues, documenting customer interactions, and...


  • Brisbane, Queensland, Australia LIMELIGHT PEOPLE Full time

    Service Desk Support Specialist - Level 2LIMELIGHT PEOPLE is seeking an experienced Service Desk Support Specialist to join our team in Brisbane. As a Service Desk Support Specialist, you will be responsible for providing first-class proactive and reactive support to our customers across their infrastructure.Key Responsibilities:Take ownership of the service...


  • Brisbane, Queensland, Australia ASG Group Full time

    About the RoleWe're seeking a skilled Service Desk Support Specialist to join our team! As a key member of our IT department, you'll be responsible for providing exceptional technical support to our customers, resolving issues quickly and efficiently.Key Responsibilities:Provide first-line technical support via phone, email, and remote assistance tools.Log...

  • IT Support Specialist

    3 weeks ago


    Brisbane, Queensland, Australia Michael Page Full time

    About Our CompanyMichael Page is a leading professional recruitment agency with a strong presence in the Australian job market.We are working with a highly regarded Government body in Brisbane's CBD to find a skilled IT Service Desk Technician to join their team.The role offers a genuine career path with opportunities for growth and development in a...


  • Brisbane, Queensland, Australia Talent Focus Full time

    Talent Focus is seeking a highly skilled Front Desk Support Specialist to join our team at our manufacturing facility in Acacia Ridge. This is an ongoing casual opportunity commencing on a Monday to Friday schedule with flexible hours from 7:30 AM to 4:00 PM.The ideal candidate will possess excellent customer service skills, be able to multitask, and have...


  • Brisbane, Queensland, Australia LIMELIGHT PEOPLE Full time

    Service Desk Specialist - Level 2LIMELIGHT PEOPLE is seeking a skilled Service Desk Specialist to join our team in Brisbane. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.Main Responsibilities:Providing technical support via phone and emailTraveling to client...


  • Brisbane, Queensland, Australia ASG Group Full time

    Job SummaryWe are seeking a highly skilled Service Desk Specialist to join our team at ASG Group. As a Service Desk Specialist, you will be the first point of contact for our customers, providing technical support and assistance via phone, email, and remote assistance tools.Key ResponsibilitiesProvide first-line technical support to customers via phone,...


  • Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full time

    Job SummaryWe are seeking a highly skilled ICT Service Desk Specialist to join our team at CPL - Choice, Passion, Life. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and technical support.About the RoleThis role will involve providing first and second level Service Desk support for CPL employees...


  • Brisbane, Queensland, Australia laing O'Rourke Full time

    About Laing O'RourkeWe are a leading international company with a rich history in Australian construction and infrastructure. Our diverse portfolio includes major projects across various sectors, from military bases and rail infrastructure to landmark buildings. We pride ourselves on delivering projects with precision, innovation, and a commitment to...


  • Brisbane, Queensland, Australia Michael Hill Full time

    This is a full-time role within our Technology Department, where you will join a supportive and knowledgeable team. As a Technical Support Specialist, you will have the opportunity to develop your career in IT Operations. Your primary responsibility will be to provide second-tier service desk support and manage technical support.About the OpportunityProvide...


  • Brisbane, Queensland, Australia laing O'Rourke Full time

    About Laing O'RourkeWe are a leading international construction and infrastructure company with 70 years of experience in the Australian market.Our business delivers diverse projects, from high-security military bases to landmark buildings at transport interfaces. We own one of Australia's largest plant and equipment hire companies, Select Plant...

  • IT Support Specialist

    3 weeks ago


    Brisbane, Queensland, Australia Public Sector People Full time

    About This OpportunityWe are seeking a highly skilled IT Support Specialist to join our team at the Queensland State Government. This is a fantastic opportunity for an IT professional with advanced technical support skills to contribute to critical government operations and provide high-quality support to end-users.Key ResponsibilitiesTechnical Support:...


  • Brisbane, Queensland, Australia laing O'Rourke Full time

    About Laing O'Rourke We are a leading international construction and infrastructure company with a strong presence in Australia, delivering projects that shape the country's landscape. Our Corporate Information Technology team is responsible for providing national support, and we are currently seeking an experienced IT Service Desk Analyst to join our team....