Technical Support Expert for Automotive Sector
7 days ago
Clicks IT Recruitment is partnering with an automotive industry client to find a highly skilled Technical Support Expert.
The Role:
- Location: Mackay, Queensland
- Salary: $88,000 per annum (dependent on experience)
- 100% On-site.
The Responsibilities:
- Deliver advanced incident management, diagnosis, and troubleshooting for service desk tickets, ensuring quality and timely resolutions.
- Provide comprehensive support for desktop, networking, printing, and ancillary equipment.
- Maintain a fit-for-purpose IT environment that aligns with and supports the company's objectives.
- Collaborate with technical specialists to transition systems and services into production.
- Develop and deliver documentation for business-as-usual processes.
- Demonstrate strong technical skills across the Microsoft suite (Server/Desktop).
- Identify and recommend system enhancements and improvements based on site needs.
- Contribute to long-term IT team planning and direction.
- Occasionally travel within Australia, with overnight stays as required.
Key Skills & Requirements:
- Qualifications in IT/Business or at least a Diploma in IT/Networking; CompTIA A+ certification is desirable.
- 5 years of demonstrated experience in ICT operations and support within a Microsoft environment.
- Proven expertise in IT Service Desk and Desktop Support (hardware and software).
- Strong communication skills, both verbal and written, with proficiency in phone and email interactions.
- Ability to build trust and rapport with end-users.
- Capable of working autonomously and collaboratively within a team.
- Valid driver's licence (required for travel to other sites).
This role offers a competitive salary and opportunities for career growth and development. If you are a motivated and experienced Technical Support Expert looking for a new challenge, please submit your resume by clicking the 'Apply Now' button.
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