Technical Support Specialist
3 days ago
LIMELIGHT PEOPLE is a fast-growing Managed Service Provider (MSP) offering a range of cloud solutions to customers.
Job SummaryWe are seeking an experienced Technical Support Specialist to join our team in Brisbane. The successful candidate will provide first-class pro-active and re-active support across our customers' infrastructure, focusing on resolving technical issues efficiently and effectively.
About the RoleThe Technical Support Specialist will be responsible for:
- Taking ownership of the service desk and managing customer expectations
- Providing technical assistance via phone and email
- Traveling to customer sites to provide technical support
- Responding to escalations from the team when required
- Fulfilling Service Requests within SLAs
- Participating in customer meetings over the phone or in person to provide project updates
- Assisting the sales team with technical pre-sales for our cloud offerings
- Assisting in the administration of the Cloud Services Infrastructure and on-premise infrastructure
- Clearly documenting all activities in our case management tool
- Maintaining up-to-date knowledge of our cloud solutions and technical requirements
To be successful in this role, you should have:
- Ability to work autonomously
- Excellent written and verbal communication skills
- Previous customer support experience in a complex environment
- Excellent troubleshooting and analytical skills
- Experience in a similar role with a Managed Service Provider will be highly regarded
- Experience managing Microsoft Office365 and Azure
- Experience supporting Windows desktop environments, including Windows 7, 8, and 10
- Experience with troubleshooting business internet, router, and Wi-Fi issues
- Experience in configuration and administration of Windows Servers
- Experience in configuration and administration of Active Directory domains, including Group Policies, Microsoft Clustering, and IIS
- Experience supporting web hosting, including cPanel
We offer a competitive salary package, including:
- A base salary of $80,000 per annum
- Growth opportunities within our expanding business
- A supportive and dynamic team environment
- Ongoing training and development opportunities
This is a permanent position based in the Brisbane CBD. If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please apply today.
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