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Employee Training Specialist

1 month ago

Melbourne, Victoria, Australia Culture Amp Full time
About Culture Amp

Culture Amp is a leading employee experience platform that empowers companies to transform employee engagement, drive performance management, and develop high-performing teams.

Our platform is powered by people science and the most comprehensive employee dataset in the world, serving over 25 million employees across more than 6,500 companies worldwide.

The Role of Customer Trainer

We are seeking an experienced Customer Trainer to join our team. As a Customer Trainer, you will be responsible for delivering engaging training sessions to customers, ensuring they understand and utilize the Culture Amp platform effectively.

You will work closely with new and existing clients to facilitate their journey from initial onboarding to advanced product usage, partnering with internal stakeholders to address customer training needs and provide ongoing support.

Key Responsibilities
  • Deliver Product and Process Training: Facilitate live sessions for customer groups or in 1:1 format for individual customer organizations, ensuring timely delivery and achievement of their training goals.
  • Develop Training Content: Research, ideate, and collaborate to develop training content for live and offline delivery, using instructional design principles.
  • Customize Training Content: Collaborate with clients and internal stakeholders to understand customer-specific learning objectives and needs, gathering and documenting requirements to customize training materials accordingly.
  • Address Customer Questions and Challenges: Address customer inquiries made to Culture Amp Training to support the learner experience, working in partnership with relevant stakeholders to ensure a smooth training experience.
Benefits and Perks

We offer a competitive compensation package, including:

  • A salary range of $80,000 - $110,000 per year, based on location and experience.
  • An Employee Share Options Program, empowering you to be an owner in Culture Amp and share in our success.
  • Programs, coaching, and budgets to help you thrive personally and professionally.
  • Access to external providers for mental wellbeing and coaching support.
  • A monthly Camper Life Allowance to improve your experience and life outside work.
  • Team budgets dedicated to team building activities and connection.
  • Intentional quarterly wellbeing pauses and extended year-end breaks.
  • Excellent parental leave and in-work support program available from day one.
  • 5 Social Impact Days a year to make a positive impact on the community.
  • MacBooks and a work-from-home office budget to set up your home office.
  • Medical insurance coverage for you and your family (available for US & UK only).

We believe in creating a better world of work for all, committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.