Senior Business Development Professional

13 hours ago

Brisbane, Queensland, Australia Anz Full time
About Us

At Suncorp Bank, you can build a career with exceptional growth potential within a culture of purpose and belonging.

We are part of the ANZ Group, which means when you apply to join us, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

We're looking for talented individuals to support small business customers in our Small Business Contact Centre.

This is an exciting opportunity to join our team at Heritage Lanes, nestled in the vibrant heart of Brisbane CBD.

As a Senior Business Development Professional, you will play a key role in unraveling complexity and making financial matters delightfully simple for our valued customers.

In this role, you will provide exceptional customer experiences by responding to incoming calls from business banking customers, completing follow-up tasks that require outbound calls to business banking customers, working within a quality-driven and compliant environment, managing complaints within required timeframes, policy, and procedures.

You will also collaborate across channels to meet customer needs.

What You Will Bring
  • Previous banking customer service/sales experience (not mandatory)
  • Experience within a contact centre environment or an operational/support role preferred
  • High level of computer literacy and navigation skills
  • Experience in delivering high-quality customer experiences within required timeframes
  • Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures
  • Good problem-solving and negotiation skills
  • Effective interpersonal and communication skills (written & verbal)
  • Demonstrated ability to work as a supportive team member
  • Committed to self-development and opportunities to increase capability in role
  • Computer literacy and navigation skills
  • Demonstrated ability to work within a compliance environment
About Our Benefits

We offer a range of benefits to support your career development and wellbeing, including access to health and wellbeing services and discounts on selected products and services from ANZ.

At ANZ, we are committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

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