Supervisor - Front Office

2 weeks ago

North Sydney Council, Australia beBeeFrontOffice Full time $60,000 - $80,000
About the Role

We are seeking a highly skilled and guest-focused front office professional to fill this pivotal position.

Key Responsibilities
  • Oversee daily front desk operations, including check-ins, check-outs, and guest services.
  • Lead and motivate the front office team to deliver exceptional service.
  • Assist with rostering, shift management, and ensuring adequate coverage at all times.
  • Handle guest enquiries, feedback, and complaints with professionalism and care.
  • Ensure compliance with hotel policies, procedures, and brand standards.
  • Maintain strong communication and coordination with other hotel departments.
Skills & Experience
  • Prior experience in a supervisory or front office role within hospitality is essential.
  • Strong leadership skills with excellent interpersonal abilities.
  • Excellent problem-solving skills and ability to remain calm under pressure.
  • Knowledge of hotel PMS systems, particularly Opera, is advantageous.
  • Flexibility to work a rotating roster, including weekends and public holidays.

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