Hotel Front Office Supervisor

1 day ago

North Sydney Council, Australia beBeeLeadership Full time $60,000 - $80,000
Hotel Front Office Supervisor Opportunity

We are seeking a highly motivated and guest-focused Hotel Front Office Supervisor to join our team.

Key Responsibilities
  • Oversee daily front office operations, including check-ins, check-outs, and guest services.
  • Lead, train, and motivate the front office team to deliver exceptional service.
  • Assist with rostering, shift management, and ensuring adequate coverage at all times.
  • Handle guest enquiries, feedback, and complaints with professionalism and care.
  • Ensure compliance with hotel policies, procedures, and brand standards.
  • Maintain strong communication and coordination with other hotel departments.
Requirements
  • Previous experience in a front office or supervisory role within hospitality.
  • Strong leadership and interpersonal skills with a hands-on approach.
  • Excellent problem-solving skills and the ability to remain calm under pressure.
  • Knowledge of hotel PMS systems (Opera experience highly regarded).
  • Flexible to work a rotating roster, including weekends and public holidays.

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