Front Office Supervisor

1 week ago

Sydney, New South Wales, Australia The Star Entertainment Group Full time

Join to apply for the Front Office Supervisor | The Grand role at The Star Entertainment GroupFor two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour.
The Star Sydney is committed to our communities, delivering the ultimate entertainment, hospitality, and dining experiences.OverviewAs a Front Office Supervisor, reporting to the Front Office Manager at The Star Grand Hotel, you will work at the forefront of luxury hospitality.
You will oversee Front Office Operations and lead a professional team to deliver five-star service and memorable guest experiences.ResponsibilitiesLead, motivate and engage Front Office Agents to continuously deliver five-star serviceEnsure professional and efficient operations of the Front Office teamRespond to guest feedback and implement changes to prevent recurrenceFoster positive working relationships between departments and teamsQualificationsPrevious duty manager/supervisory experience in a hotel/hospitality environment is advantageousKnowledge of Opera Property Management System (PMS) or similarAbility to work independently and take appropriate action on guest requestsSecond language (e.g., Mandarin or Cantonese) is advantageousFlexible availability to work across a 7-day roster and night shiftsAbout youAs a seasoned expert in customer service and leadership, you understand the essence of delivering world-class service.
With exceptional communication skills and a positive attitude, you're poised to excel in this role.What we offerComplimentary meals on site every dayUniform laundry provided on propertyFive weeks of paid annual leave for eligible shift workersDiscounted parking and other transport optionsUp to 30% discounts across award-winning restaurants and accommodationLifestyle discounts including gym memberships, retail discounts and dry-cleaning servicesCommitment to diversity & inclusion with focus on Multicultural, Gender, Aboriginal & Torres Strait Islander and LGBTQI+ communitiesCareer growth and ongoing development opportunitiesOur cultureWe are committed to a diverse, equitable and inclusive workplace.
We value authentic service that aligns with our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all backgrounds and provide flexible working options to support well-being.We recognise the LGBTQI+ community and have been recognised for gender equality in the workplace.How to applyClick on the link to apply for the Front Office Supervisor role at The Star.
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