Front Office Supervisor

4 weeks ago

Sydney, New South Wales, Australia The Star Entertainment Group Full time

Join to apply for the Front Office Supervisor | The Grand role at The Star Entertainment Group

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. The Star Sydney is committed to our communities, delivering the ultimate entertainment, hospitality, and dining experiences.

Overview

As a Front Office Supervisor, reporting to the Front Office Manager at The Star Grand Hotel, you will work at the forefront of luxury hospitality. You will oversee Front Office Operations and lead a professional team to deliver five-star service and memorable guest experiences.

Responsibilities
  • Lead, motivate and engage Front Office Agents to continuously deliver five-star service
  • Ensure professional and efficient operations of the Front Office team
  • Respond to guest feedback and implement changes to prevent recurrence
  • Foster positive working relationships between departments and teams
Qualifications
  • Previous duty manager/supervisory experience in a hotel/hospitality environment is advantageous
  • Knowledge of Opera Property Management System (PMS) or similar
  • Ability to work independently and take appropriate action on guest requests
  • Second language (e.g., Mandarin or Cantonese) is advantageous
  • Flexible availability to work across a 7-day roster and night shifts
About you

As a seasoned expert in customer service and leadership, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you're poised to excel in this role.

What we offer
  • Complimentary meals on site every day
  • Uniform laundry provided on property
  • Five weeks of paid annual leave for eligible shift workers
  • Discounted parking and other transport options
  • Up to 30% discounts across award-winning restaurants and accommodation
  • Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
  • Commitment to diversity & inclusion with focus on Multicultural, Gender, Aboriginal & Torres Strait Islander and LGBTQI+ communities
  • Career growth and ongoing development opportunities
Our culture

We are committed to a diverse, equitable and inclusive workplace. We value authentic service that aligns with our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care. We welcome applications from all backgrounds and provide flexible working options to support well-being.

We recognise the LGBTQI+ community and have been recognised for gender equality in the workplace.

How to apply

Click on the link to apply for the Front Office Supervisor role at The Star.


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