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Elevate Your Career as a Front Office Supervisor

2 weeks ago

North Sydney Council, Australia beBeeLeadership Full time $67,890 - $98,649
Job Title: Front Office Supervisor

We are seeking a highly motivated and guest-focused Front Office Supervisor to lead our front office team at Rydges North Sydney.

This pivotal role requires a dedicated and passionate individual who can deliver exceptional results while maintaining a positive and welcoming environment for every guest.

Key Responsibilities:
  • Oversee daily front office operations, including check-ins, check-outs, and guest services.
  • Lead, train, and motivate the front office team to deliver exceptional service.
  • Assist with rostering, shift management, and ensuring adequate coverage at all times.
  • Handle guest enquiries, feedback, and complaints with professionalism and care.
  • Ensure compliance with hotel policies, procedures, and brand standards.
  • Support the Front Office Manager in achieving departmental goals and KPI targets.
Required Skills & Qualifications:
  • Previous experience in a front office or supervisory role within hospitality.
  • Strong leadership and interpersonal skills with a hands-on approach.
  • Excellent problem-solving skills and the ability to remain calm under pressure.
  • Knowledge of hotel PMS systems (Opera experience highly regarded).
  • Flexible to work a rotating roster, including weekends and public holidays.
About Rydges North Sydney:

Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests.

Our Hotel Features:

  • Exceptional accommodation options
  • World-class amenities
  • Professional and friendly staff