Trading Platform Specialist
2 weeks ago
We are seeking a talented Client Support Specialist to join our team. As the first point of contact for our clients, you will be responsible for providing exceptional support and ensuring every interaction reflects our commitment to excellence.
Main Responsibilities- Client Communication: Serve as the go-to expert for clients via live chat, email, and phone, triaging inquiries, troubleshooting issues, and ensuring prompt, accurate resolutions.
- Onboarding Assistance: Guide new and existing clients through onboarding, compliance steps with clarity and empathy.
- Platform Demonstrations: Conduct personalized walkthroughs of our trading platform's features, empowering clients to trade confidently.
- Feedback & Insights: Gather and analyze client feedback to identify pain points, inform product enhancements, and elevate our service standards.
- Cross-Functional Collaboration: Maintain open communication with cross-functional teams to escalate complex issues and champion client needs.
- Market Awareness: Stay informed of competitor offerings and financial market trends to provide informed, value-adding support.
- Communication Skills: Proficiency in English, with strong verbal and written communication skills.
- Problem-Solving: Ability to engage professionally, build rapport, and convey complex information clearly.
- Active Listening: Skilled at understanding client and team needs, diagnosing issues, and proposing effective solutions.
- Adaptability: Eagerness to learn and thrive in the fast-moving trading industry, adjusting to changing priorities and processes.
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