Digital Platform Specialist
2 weeks ago
We are seeking a skilled Business Transformation Specialist to lead our transformation program within the higher education sector.
The ideal candidate will have experience in business analysis, process improvement, and Salesforce implementation.
Key Responsibilities:- Drive business analysis activities across large-scale transformation projects, with a focus on digital platform implementations.
- Collaborate with stakeholders across academic and administrative functions to gather, document, and analyze business requirements.
- Translate business needs into clear functional specifications and user stories to support solution design and delivery.
- Facilitate workshops, stakeholder interviews, and process mapping sessions to identify opportunities for improvement.
- Work closely with technical teams to ensure solutions align with business objectives and Salesforce best practices.
- Proven experience as a Business Analyst within higher education environments.
- Strong knowledge and hands-on experience with Salesforce, including CRM and student lifecycle management.
- Demonstrated success in delivering transformation projects, ideally involving digital platforms and process redesign.
- Excellent stakeholder engagement and communication skills, with the ability to influence and build consensus.
- Familiarity with Agile and Waterfall methodologies.
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