Patient Experience Coordinator

2 weeks ago

Melbourne, Victoria, Australia beBeeSupport Full time $50,000 - $70,000
Job Overview

We are seeking an exceptional coordinator to support patients through various channels, ensuring a positive experience.

Key Responsibilities:
  • Respond to patient queries and concerns via email, SMS, and phone calls.
  • Provide accurate information and support to patients, utilizing clinical knowledge and collaboration with our team.
  • Work closely with the clinical team to address and resolve patient issues, advocating for patient needs and preferences.

We're looking for someone with proven experience in customer support or a similar role, who possesses exceptional communication and problem-solving skills, particularly in mental health or healthcare-related roles.

What We Offer:
  • A dynamic work environment with opportunities for growth and development.
  • An inclusive and supportive culture that prioritizes employee well-being.
  • Ongoing professional development and training to enhance skills and expertise.

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