Account Growth Specialist

3 weeks ago

Sydney, New South Wales, Australia ELMO Software Full time
About the Opportunity

We're seeking a skilled Renewals Account Manager to join our team at ELMO Software. As a key member of our dynamic team, you'll have the opportunity to manage key customer accounts, promote adoption, and ensure renewals. This is a quota-based role that requires a strong focus on customer satisfaction, relationship management, and driving revenue growth.

Key Responsibilities
  • Client Relationship Management: Nurture strong client relationships and serve as the main contact for renewal inquiries.
  • Rewal Process Management: Proactively handle contract renewals, prepare proposals, and remove barriers to retention.
  • Customer Satisfaction: Ensure client satisfaction, resolve issues promptly, and promote high customer happiness.
  • Product Knowledge: Maintain deep knowledge of our HR SaaS products and provide valuable insights to clients.
  • Quota-Based Role: Drive subscription renewal revenue, manage the sales cycle, and ensure accurate pipeline forecasting.
  • Strategic Sales & Order Management: Handle deals, encourage multi-year contracts, finalize quotes, and foster customer advocacy.

Desired Skills and Experience
  • Bachelor's degree in Business, Marketing, Human Resources, or a related field;
  • 3+ years in renewals, account management, sales, or customer success, preferably in SaaS.
  • Proven track record of managing client relationships and achieving renewal targets.
  • Excellent communication, negotiation, and interpersonal skills; adept at building relationships and trust.
  • Strong organizational skills, attention to detail, and an analytical, data-driven approach to decision-making.
  • Proficiency with CRM software and other relevant tools; knowledge of HR practices is preferable.
  • Strategic thinker with the ability to develop and implement customer success strategies; committed to delivering exceptional customer experiences.

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