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Claims Manager

1 month ago

Geelong, Victoria, Australia KPMG Full time

KPMG's Insurance Claims and Workplace Health practice seeks experienced Claims Consultants passionate about helping insurers, schemes, and employers deliver better claims outcomes and customer experience for injured individuals.

We help personal injury insurers and schemes, life insurers, general insurers, self-insurers, and employers navigate complex business issues, drive change, and implement solutions that enhance performance.

Your Opportunity

In this crucial role, you'll be instrumental in performing high-volume claim reviews across a three-to-six-month timeline. Our program of work is integral to improving outcomes on personal injury claims.

We are seeking suitable qualified applicants for a potential 12-24 month max-term contract (including two days per week based at the KPMG office), where you will undertake claims management activities to achieve outcomes for the insurer and injured Victorians.

How Are You Extraordinary?

  • You enjoy working in details with a proactive attitude towards accuracy and deadlines.
  • You are able to digest, distil, and communicate complex concepts in both written and verbal forms.
  • You are resilient and thrive in a fast-paced environment, where you will be supported to use your initiative to work through high-volume claim reviews.

Key Responsibilities:

  • Supporting various engaging engagements as a Claims Consultant.
  • Complete claim reviews to achieve client outcomes, applying principles of liability and claim management.
  • Providing commentary on claims management to date that influences claims performance and customer experience.
  • Delivering a high level of customer service within relevant service charters.
  • Liaising with relevant stakeholders to ensure appropriate treatment and services are being provided on claims.
  • Utilizing a claims management system to effectively store information.

Experience:

  • Proven expertise in personal injury claims management.
  • In-depth knowledge of Victorian workers' compensation legislation and regulations or Victorian transport accident legislation.
  • Demonstrated skills in achieving outcomes in a claims management environment.
  • Exceptional customer service abilities, with a focus on improving customer experiences.
  • Familiarity with conducting claim reviews for various claim cohorts.

Qualifications:

  • A relevant tertiary qualification in a related discipline, such as allied health, mental health, or occupational rehabilitation is desirable but not required.

We estimate a salary range of $80,000-$110,000 per annum, commensurate with experience and location.