Claims and Workplace Health Specialist

2 days ago


Geelong, Victoria, Australia KPMG Full time

KPMG's Insurance Claims and Workplace Health practice is seeking experienced professionals to help insurers, schemes, and employers deliver better claims outcomes and customer experience for injured persons.

We help personal injury insurers and schemes, life insurers, general insurers, self-insurers, and employers navigate complex business issues, drive change, and implement solutions that enhance performance.

Your Opportunity

In this crucial role, you'll be instrumental in performing high-volume claim reviews across a three- to six-month timeline. Our program of work is integral to improving outcomes on personal injury claims.

We are seeking suitable qualified applicants for a potential 12- to 24-month maximum-term contract, where you will undertake claims management activities to achieve outcomes for the insurer and injured Victorians.

How You Can Make a Difference

  • You have a proactive attitude towards accuracy and deadlines, with attention to detail.
  • You can distill complex concepts into clear, concise language for both written and verbal communication.
  • You thrive in fast-paced environments, using your initiative to work through high-volume claim reviews.

Key Responsibilities

  1. Support various engagements as a Claims Consultant, working with dynamic clients.
  2. Conduct thorough claim reviews to achieve client outcomes, applying principles of liability and claim management.
  3. Provide expert commentary on claims management to date, influencing claims performance and customer experience.
  4. Deliver exceptional customer service within relevant service charters.
  5. Liaise with stakeholders to ensure appropriate treatment and services are being provided on claims.
  6. Utilize a claims management system to effectively store information.

What We're Looking For

  • Proven expertise in personal injury claims management.
  • Extensive knowledge of Victorian workers' compensation legislation and regulations or Victorian transport accident legislation.
  • Demonstrated skills in achieving outcomes in a claims management environment.
  • Exceptional customer service abilities, focusing on improving customer experiences.
  • Familiarity with conducting claim reviews for various claim cohorts.

About Us

KPMG is a leading professional services firm that helps businesses navigate complex issues and drive growth. Our team is passionate about delivering exceptional results for our clients, and we're committed to fostering a culture of innovation and collaboration.



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