Insurance Claims and Workplace Health Specialist

17 hours ago


Geelong, Victoria, Australia KPMG Full time

Company Overview

KPMG's Insurance Claims and Workplace Health practice is dedicated to helping insurers, schemes, and employers deliver exceptional claims outcomes and customer experiences for injured individuals.

We provide tailored solutions to personal injury insurers and schemes, life insurers, general insurers, self-insurers, and employers, navigating complex business issues and driving change to enhance performance.

About the Opportunity

This role involves performing high-volume claim reviews across a three to six-month timeline. Our program of work is integral to improving outcomes on personal injury claims.

We are seeking suitable qualified applicants for a 12 to 24-month maximum-term contract (including two days per week based at our Geelong office), where you will undertake claims management activities to achieve outcomes for the insurer and injured Victorians.

Your Key Responsibilities

  • Support various exciting and dynamic engagements as an Insurance Claims and Workplace Health Specialist.
  • Complete claim reviews to achieve client outcomes, applying principles of liability and claim management.
  • Provide commentary on claims management to date that influences claims performance and customer experience.
  • Deliver a high level of customer service within relevant service charters.
  • Liaise with relevant stakeholders to ensure appropriate treatment and services are being provided on claims.
  • Utilize a claims management system to effectively store information.

Your Qualifications and Experience

  • Proven expertise in personal injury claims management.
  • In-depth knowledge of the Victorian workers compensation legislation and regulations or Victorian transport accident legislation.
  • Demonstrated skills in achieving outcomes in a claims management environment.
  • Exceptional customer service abilities, with a focus on improving customer experiences.
  • Familiarity with conducting claim reviews for a variety of claim cohorts.

Compensation Package

The estimated annual salary for this position is $120,000 - $180,000 AUD, depending on qualifications and experience.



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