Consultants - Claims and Workplace Health

6 days ago

Geelong, Australia KPMG Full time

KPMG’s Insurance Claims and Workplace Health practice is seeking experienced Claims Consultants who are passionate about helping insurers, schemes and employers deliver better claims outcomes and customer experience for injured persons.

We help personal injury insurers and schemes, life insurers, general insurers, self-insurers and employers, navigate complex business issues, drive change and implement solutions that enhances performance.

Your Opportunity

In this crucial role, you'll be instrumental in performing high volume Claim Reviews across a three to six month timeline. Our program of work is integral to improving outcomes on personal injury claims.

We are seeking suitable qualified applicants for a potential 12 to 24 month max-term contract (including 2 days per week based at the Geelong KPMG Office), where you will undertake claims management activities to achieve outcomes for the insurer and injured Victorians.

How are you Extraordinary

You enjoy working in the details, with a proactive attitude towards accuracy and deadlines You are able to digest, distil, and communicate complex concepts in both written and verbal forms. You are resilient and thrive in a fast-paced environment, where you will be supported to use your initiative to work through high volume Claim Reviews.

Key Responsibilities

Supporting a variety of exciting and dynamic engagements as a Claims Consultant. Complete claim reviews to achieve client outcomes, applying principles of liability and claim management. Providing commentary on claims management to date that influence claims performance and customer experience. Delivering a high level of customer service within relevant service charters. Liaise with relevant stakeholders to ensure appropriate treatment and services are being provided on claims. Utilise a claims management system to effectively store information.

Experience

Proven expertise in personal injury claims management. In-depth knowledge of the Victorian workers compensation legislation and regulations or Victorian transport accident legislation. Demonstrated skills in achieving outcomes in a claims management environment. Exceptional customer service abilities, with a focus on improving customer experiences. Familiarity with conducting claim reviews for a variety of claim cohorts.

Qualifications

A relevant tertiary qualification in a related discipline, such as allied health, mental health or occupational rehabilitation is desirable but not required.

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