Medical Claims Support Specialist

3 days ago


North Geelong, Victoria, Australia Randstad Full time

Are you looking for a challenging role in medical claims support?

We are currently seeking a highly organized and detail-oriented Medical Claims Support Officer to join our team at Randstad RegVIC2410 in Geelong. This is an exciting opportunity to work in a dynamic environment, supporting the Medical Examiners Hub with various administrative tasks.

About the Role:

  • Assist with document preparation for Independent Medical Examination (IME) requests
  • Update Service Decisions on active claims, finalize decisions on completed claims, and add new decisions as required
  • Contact clients to follow up on general authority forms and upload them to Avanti
  • Manage FOI requests and radiology reports, communicating with examiners via messages or email
  • Coordinate IME, supplementary, and addendum reports, and track progress
  • Upload reports from external systems to internal systems
  • Process invoices
  • Perform indexing tasks
  • Draft introductory letters or stability notifications to clients, following task-specific instructions

This role requires strong written communication skills, attention to detail, and proficiency in Excel. Ideal candidates will have experience in administrative roles, particularly in medical or legal environments.

Your Responsibilities:

  • Preparing documents for IMEs
  • Updating service decisions
  • Following up with clients
  • Managing FOI requests
  • Coordinating reports
  • Uploading reports
  • Processing invoices
  • Performing indexing tasks
  • Drafting client communications

What We Offer:

  • A competitive hourly rate of $39
  • The opportunity to work in a dynamic team environment
  • Professional development and growth opportunities

About Us:

Randstad RegVIC2410 is a leading recruitment agency providing employment solutions to businesses across various industries. We pride ourselves on delivering exceptional results and fostering long-term relationships with our clients and candidates.



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