Help Desk Specialist

4 weeks ago


Melbourne, Victoria, Australia Axiom Technologies Full time

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Our company provides comprehensive services, including help desk support, to ensure optimal service delivery.

We are looking for a capable resource to coordinate tasks ranging from simple activities to complex plans. This role will provide onsite/on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion.

Job Responsibilities:

  • L1/1.5 Service Desk Call taking profile
  • Respond to customer issues predominantly through voice and email, chat
  • Identify, investigate, and diagnose issues
  • Provide resolution to customers based on in-scope processes
  • FOLLOW THE INCIDENT LIFE CYCLE AS DEFINED BY PROCESS – log the incident – categorize and document – resolve or assign the incident to the relevant assignment group
  • Achieve client and Accenture-defined targets

Required Skills and Qualifications:

  • Good communication skills
  • Ability to work in a fast-paced environment
  • 1+ year of relevant experience

Estimated Salary: $50,000 - $70,000 per year, depending on location and experience.



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