Customer Service Representative for Local Government
1 week ago
We are seeking a highly skilled Customer Service Officer to join our team at Charterhouse. This is an excellent opportunity to work in a dynamic and supportive environment, providing exceptional customer service to the community.
Key Responsibilities:- Provide accurate and timely information to members of the public via telephone and email
- Support and maintain a positive image of the Council through professional standards of personal presentation and provision of services/advice in a courteous and efficient manner
- Deliver service to a high-volume call centre while contributing to Key Performance Indicators required
- Experience in both face-to-face and high-volume telephone customer services
- Demonstrated experience within a call centre environment including experience in using a customer management or request tracking application
- Experience working in an administrative environment with a strong customer and team focus
- Great communication skills, written and verbal
- Language other than English will be an advantage
- Positive and proactive attitude towards work
$36 - $39 per hour
About Us:We are a Community-based organisation committed to delivering quality services to the community. We value diversity and welcome unique contributions from all people.
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