Customer Service Representative for Local Government

1 week ago


Melbourne, Victoria, Australia Charterhouse Full time
Job Overview

We are seeking a highly skilled Customer Service Officer to join our team at Charterhouse. This is an excellent opportunity to work in a dynamic and supportive environment, providing exceptional customer service to the community.

Key Responsibilities:
  • Provide accurate and timely information to members of the public via telephone and email
  • Support and maintain a positive image of the Council through professional standards of personal presentation and provision of services/advice in a courteous and efficient manner
  • Deliver service to a high-volume call centre while contributing to Key Performance Indicators required
Requirements:
  • Experience in both face-to-face and high-volume telephone customer services
  • Demonstrated experience within a call centre environment including experience in using a customer management or request tracking application
  • Experience working in an administrative environment with a strong customer and team focus
  • Great communication skills, written and verbal
  • Language other than English will be an advantage
  • Positive and proactive attitude towards work
Estimated Salary:

$36 - $39 per hour

About Us:

We are a Community-based organisation committed to delivering quality services to the community. We value diversity and welcome unique contributions from all people.



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