Customer Service Representative
4 weeks ago
About the Role:
A 2-month temporary opportunity has arisen for a skilled Customer Service Officer to join our client, a large Council in the Eastern suburbs.
About You:
- Previous customer service experience in a call centre environment is essential, ideally within Local Government or Council.
- You will be responsible for representing a Local Government authority, providing excellent service to members of the community.
- Own transport is required for this role.
Your Key Responsibilities:
- Providing accurate and timely information to members of the public via telephone and email.
- Supporting and maintaining a positive image of the Council to members of the public through professional standards of personal presentation and through the provision of services/advice in a courteous and efficient manner.
- Delivering service to a high-volume call centre while contributing to the Key Performance Indicators required.
What We Offer:
- Grow your Local Government knowledge and understanding.
- Work with a Community-based organisation and help drive and deliver change.
- Immediate start opportunities.
Please note, you will need to obtain a police check before commencing this role.
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