Customer Service Representative

3 weeks ago

Melbourne, Victoria, Australia Charterhouse Full time

About the Role:

This 2-month opportunity is a chance to work as a Customer Service Officer for a large Council in the Eastern suburbs.

  • Previous customer service experience in a call centre environment is essential, preferably within Local Government or Council.
  • Represent a Local Government authority, providing excellent service to members of the community.
  • Own transport is required.

Key Responsibilities:

As a Customer Service Officer, you will be working in a team to undertake frontline call centre tasks to achieve the delivery of effective and quality Customer Service.

  • Provide accurate and timely information to members of the public via telephone and email.
  • Support and maintain a positive image of the Council to members of the public through professional standards of personal presentation and through the provision of services/advice in a courteous and efficient manner.
  • Deliver service to a high-volume call centre while contributing to the Key Performance Indicators required.

Requirements:

To be successful, you will have:

  • Experience in both face-to-face and high-volume telephone customer services.
  • Demonstrated experience within a call centre environment, including experience in using a customer management or request tracking application.
  • Experience working in an administrative environment with a strong customer and team focus.
  • Great communication skills, written and verbal.
  • Language other than English will be an advantage.
  • A positive and proactive attitude towards work.

Benefits:

  • Grow your Local Government knowledge and understanding.
  • Work with a Community-based organisation and help drive and deliver change.
  • Immediate start opportunities.

Please note that you will need to obtain a police check before commencing this role.

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