Customer Service Representative

4 weeks ago

Melbourne, Victoria, Australia Department of Government Services Full time

About the Role



The Department of Government Services is seeking a skilled Customer Service Representative to join our team. As a Case Manager, you will play a critical role in delivering exceptional customer service to our clients, resolving complex issues, and providing timely solutions.



Key Responsibilities




  • Engage with customers to resolve enquiries, complaints, and investigate cases
  • Assist with the management of inbox enquiries and provide insights into customer trends
  • Outbound customer phone calls and emails to provide instruction and gather additional customer information
  • Keep detailed records relating to customer interactions


Requirements




  • Sound communication skills, including the ability to maintain effective relationships with stakeholders
  • Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage competing demands
  • Proficiency in Microsoft 365 tools, including Excel, PowerPoint, Word, Outlook, and Teams


About the Department



The Department of Government Services is committed to delivering high-quality services to our clients. We are a dynamic and collaborative team, working together to achieve our goals and objectives.



How to Apply



To be considered for this role, please submit your application, including a resume and cover letter, by the advertised closing date.



We welcome applications from diverse candidates, including people with disabilities and Aboriginal and Torres Strait Islander peoples.



The Department of Government Services is an equal opportunity employer and is committed to diversity and inclusion.



Preferred Candidate Requirements



Preferred candidates will be required to complete a pre-employment declaration and consent form.



Employment of successful candidates will be subject to a national police check.

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