Customer Service Representative

1 month ago


Melbourne, Victoria, Australia Kinetic Full time

Job Title: Customer Service Representative

About the Role:

As a Customer Service Representative at Kinetic, you will be the point of contact for our customers on-board our bus services and within the community. This is an outdoor, customer-facing role based across various locations in Melbourne.

Key Responsibilities:

  • Assist passengers by providing transport information and customer assistance.
  • Educate customers about ticketing products and the bus network to enhance their public transport experience.
  • Maintain a visible presence on board bus services and bus stations to enhance passenger and driver security.
  • Engage with local communities to foster an understanding of the bus network and encourage its use.

Requirements:

  • Commitment to customer service.
  • Well-developed communication skills to interact with people from diverse social and cultural backgrounds.
  • Ability to remain calm and exercise good judgment in high-pressure environments.

About Kinetic:

Kinetic is Australia and New Zealand's largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.



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