Customer Service Representative for Local Council
3 days ago
About the Opportunity
We are seeking an experienced Customer Service Officer to join our team at a large Council in Melbourne's Eastern suburbs.
This is a 2-month temporary opportunity that requires previous customer service experience in a call centre environment, ideally within Local Government or Council.
As a Customer Service Officer, you will be responsible for providing excellent service to members of the community, representing a Local Government authority and working in a council located in the Eastern suburbs.
You will work as a team to undertake frontline call centre tasks, delivering effective and quality Customer Service, and contributing to the Key Performance Indicators required.
Key Responsibilities
- Provide accurate and timely information to members of the public via telephone and email.
- SUPPORT AND MAINTAIN A POSITIVE IMAGE OF THE COUNCIL TO MEMBERS OF THE PUBLIC THROUGH PROFESSIONAL STANDARDS OF PERSONAL PRESENTATION AND THROUGH THE PROVISION OF SERVICES/ADVICE IN A COURTEOUS AND EFFICIENT MANNER.
- DELIVER SERVICE TO A HIGH-VOLUME CALL CENTRE WHILE CONTRIBUTING TO THE KEY PERFORMANCE INDICATORS REQUIRED.
Requirements
- Experience in both face-to-face and high-volume telephone customer services.
- Demonstrated experience within a call centre environment including experience in using a customer management or request tracking application.
- Experience working in an administrative environment with a strong customer and team focus.
- Great communication skills, written and verbal.
- Language other than English will be an advantage.
- A positive and proactive attitude towards work.
Benefits
- Grow your Local Government knowledge and understanding.
- Work with a Community-based organisation and help drive and deliver change.
- Immediate start opportunities.
Please note that you will need to obtain a police check before commencing this role. The estimated salary range for this position is $36 - $39 per hour.
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