Customer Service Representative for Local Council

3 days ago


Melbourne, Victoria, Australia Charterhouse Full time

About the Opportunity

We are seeking an experienced Customer Service Officer to join our team at a large Council in Melbourne's Eastern suburbs.

This is a 2-month temporary opportunity that requires previous customer service experience in a call centre environment, ideally within Local Government or Council.

As a Customer Service Officer, you will be responsible for providing excellent service to members of the community, representing a Local Government authority and working in a council located in the Eastern suburbs.

You will work as a team to undertake frontline call centre tasks, delivering effective and quality Customer Service, and contributing to the Key Performance Indicators required.

Key Responsibilities

  • Provide accurate and timely information to members of the public via telephone and email.
  • SUPPORT AND MAINTAIN A POSITIVE IMAGE OF THE COUNCIL TO MEMBERS OF THE PUBLIC THROUGH PROFESSIONAL STANDARDS OF PERSONAL PRESENTATION AND THROUGH THE PROVISION OF SERVICES/ADVICE IN A COURTEOUS AND EFFICIENT MANNER.
  • DELIVER SERVICE TO A HIGH-VOLUME CALL CENTRE WHILE CONTRIBUTING TO THE KEY PERFORMANCE INDICATORS REQUIRED.

Requirements

  • Experience in both face-to-face and high-volume telephone customer services.
  • Demonstrated experience within a call centre environment including experience in using a customer management or request tracking application.
  • Experience working in an administrative environment with a strong customer and team focus.
  • Great communication skills, written and verbal.
  • Language other than English will be an advantage.
  • A positive and proactive attitude towards work.

Benefits

  • Grow your Local Government knowledge and understanding.
  • Work with a Community-based organisation and help drive and deliver change.
  • Immediate start opportunities.

Please note that you will need to obtain a police check before commencing this role. The estimated salary range for this position is $36 - $39 per hour.



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