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Newstead, Queensland, Australia Bank of Queensland Full timeAbout the RoleWe are seeking an experienced Customer Service Officer to join our team at Bank of Queensland. As the face of the Bank within the Branch, you will provide exceptional customer service to your customer network, developing and maintaining strong relationships with internal and external customers.
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Customer Service Representative
1 month ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As the first point of contact in the Branch, you will provide exceptional customer service to our customer network, developing and maintaining strong relationships with internal and external customers.
Your key responsibilities will include:
- Teller duties, including general enquiries, account opening/closing, deposits, and withdrawals
- Floor walking and initiating quality conversations with customers
- Booking interviews and maintaining customer relationships through inbound and outbound calling
- Daily maintenance of the ATM and cash management, including ATM services and Travelex
- Stationery orders and a strong focus on compliance
About You
We are looking for an experienced Customer Service Officer with outstanding customer service and excellent communication skills. You will thrive in this environment by demonstrating a willingness to go above and beyond for customers and colleagues, a 'can do' approach to all aspects of your role, and the ability to learn and confidently use technical financial systems.
About Us
BOQ Group is a unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands, including Bank of Queensland, ME Bank, Virgin Money Australia, and BOQ Specialist, share a goal to build social capital through banking, creating trust with customers, exploring staff potential, and believing that tiny gestures and big ideas can change the world for communities.
We are committed to fostering a workspace that values and leverages difference, creating new possibilities, and a place where our people feel confident to bring their best selves to work every day. We are recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and have implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our Perks
We offer flexible working arrangements, discounted financial products, salary sacrificing options, paid parental leave, purchase annual leave, discounted private health insurance, an Employee Assistance Program (EAP), and access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility.
