Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly skilled Customer Service Officer to join our Ipswich team at the Bank of Queensland. As the first point of contact in the Branch, you will provide exceptional customer service to our customer network, developing and maintaining strong relationships with internal and external customers.
Your key responsibilities will include:
- Teller duties, including general enquiries, account opening/closing, deposits, and withdrawals
- Initiating quality conversations with customers
- Booking interviews
- Inbound and outbound calling to maintain and build customer relationships
- Daily maintenance of the ATM
- Cash management - ATM Services, Travelex
- Stationery orders
- A strong focus on compliance
About You
To succeed in this role, you will be an experienced Customer Service Officer with outstanding customer service and excellent communication skills. You will thrive in this environment by demonstrating:
- A contributor to a collaborative team environment
- A willingness to go above and beyond for your customers and colleagues
- A driven approach to taking a personalised approach with every customer interaction
- A 'can do' approach to all aspects of your role
- The ability to learn and confidently use a number of technical financial systems
About Us
The Bank of Queensland is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands, including Bank of Queensland, ME Bank, Virgin Money Australia, and BOQ Specialist, share one goal - to build social capital through banking.
We foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We are recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and have implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our Perks
We offer flexible working arrangements, discounted financial products, salary sacrificing options, paid parental leave with no minimum, purchase annual leave, discounted private health insurance, an Employee Assistance Program (EAP), and access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility.
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