Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly skilled Customer Service Officer to join our Cairns team at the Bank of Queensland. As the first point of contact in the Branch, you will provide exceptional customer service to our customer network, developing and maintaining strong relationships with internal and external customers.
Your key responsibilities will include:
- Teller duties, including general enquiries, account opening/closing, deposits, and withdrawals
- Floor walking and initiating quality conversations with customers
- Booking interviews and maintaining customer relationships through inbound and outbound calling
- Daily maintenance of the ATM and cash management, including ATM Services and Travelex
- Stationery orders and a strong focus on compliance
About You
To succeed in this role, you will need to demonstrate:
- Excellent customer service and communication skills
- A willingness to go above and beyond for customers and colleagues
- A driven approach to building strong relationships with every customer interaction
- A "can do" attitude to all aspects of the role
- The ability to learn and confidently use technical financial systems
About Us
The Bank of Queensland is a unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands share one goal – to build social capital through banking, creating trust with customers, exploring staff potential, and believing that tiny gestures and big ideas can change the world for communities.
We are committed to fostering a workspace that values and leverages difference, creating new possibilities, and a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
We offer a range of benefits, including flexible working arrangements, discounted financial products, salary sacrificing options, paid parental leave, and access to employee network groups focused on diversity and inclusion.
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