Customer Service Representative
1 week ago
About Us
Bank of Queensland is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
We offer a competitive salary of $65,000 - $85,000 per annum, reflecting our commitment to attracting and retaining top talent in the industry.
Job Description:
As a Customer Service Representative, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network. Your key responsibilities will include:
- Teller duties including general enquiries, account opening/closing, deposits, withdrawals
- Floor walking and initiating quality conversations with customers
- Booking interviews
- Inbound and outbound calling to maintain and build customer relationships
- Daily maintenance of the ATM
- Cash management – ATM Services, Travelex
- Stationery orders
- A strong focus on compliance
About You
We're looking for an experienced Customer Service Representative with outstanding customer service and excellent communication skills. You'll thrive in this environment by demonstrating:
- A contributor to a collaborative team environment
- A willingness to go above and beyond for your customers and colleagues
- A driven approach to taking a personalised approach with every customer interaction
- A 'can-do' attitude to all aspects of your role
- The ability to learn and confidently use a number of technical financial systems
Benefits:
We offer a range of benefits to support your career development and well-being, including:
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
About Our Culture
At Bank of Queensland, we believe in the power and potential of people. We're committed to fostering a workplace that values and leverages difference, creating new possibilities and opportunities for growth and development.
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