Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Service Officer to join our team at the Bank of Queensland. As the first point of contact in the Branch, you will be providing exceptional customer service to our customer network, developing and maintaining strong relationships with our internal and external customers, and working as part of a high performing and collaborative team.
Key responsibilities will include:
- Teller duties, including general enquiries, account opening/closing, deposits, withdrawals
- Floor walking and initiating quality conversations with customers
- Booking interviews
- Inbound and outbound calling to maintain and build customer relationships
- Daily maintenance of the ATM
- Cash management - ATM Services, Travelex
- Stationery orders
- A strong focus on compliance
About You
We are looking for someone with outstanding customer service and excellent communication skills. You will thrive in this environment by demonstrating:
- Previous customer service experience, preferably from the banking industry
- A contributor to a collaborative team environment
- A willingness to go above and beyond for your customers and colleagues
- A driven approach to taking a personalised approach with every customer interaction
- A "can do" attitude to all aspects of your role
- The ability to learn and confidently use a number of technical financial systems
About Us
The Bank of Queensland is a regional bank with national presence, providing a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank, with multi-brands that are digitally enabled with a personal touch.
Our Perks
- BUPA Corporate Plan
- Discounted financial products
- Employee Assistance Program (EAP)
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