People and Culture Systems Coordinator

7 days ago

Sydney, New South Wales, Australia ISS Full time

About the Role:

The P&C Systems Coordinator will be responsible for supporting and driving changes to all P&C systems – payroll, recruitment, reporting, self-service, time and attendance (Kronos) and employee application (at present, CHRIS21/Ichris and Service Now).

Key Responsibilities:

  • Ensure the reliable and effective performance of our P&C Systems.
  • Automate tasks through appropriate tools and scripting.
  • Work with vendors and other technical teams to ensure support cases are in line with their SLA.
  • Conduct regular system health checks and audits.
  • Maintain all relevant system interfaces, including upkeep of documentation and the creation/maintenance of knowledgebase documents.
  • Manage system access, permissions, changes, and enhancements.
  • Support P&C system upgrades with Group IT and other vendors.
  • Triage and troubleshoot issues related to P&C systems.
  • Provide strategic advice on systems improvements, transformation, and enhancements.

Our Benefits:

  • Competitive salary packaging.
  • Access to staff discounts with a wide range of companies.
  • Ongoing learning and development opportunities.
  • Internal opportunities within our global organization.
  • Positive company culture.

Minimum Criteria:

  • At least 1 year plus experience supporting enterprise applications.
  • Strong problem-solving, and analytical skills with high attention to detail.
  • Experience in supporting P&C/Payroll/Time and Attendance applications (including CHRIS21).
  • Development or support experience in application and data integrity solutions.
  • Willingness and proven ability to learn new technologies and processes.
  • Ability to develop and maintain relationships at all levels.
  • Strong customer service ethic and skills.
  • Basic database and SQL skills.
  • Software configuration experience.

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